Free2move: Carsharing and rent 4+

Useful service, so-so app

I originally left a one star review because I couldn’t get past the initial first step of reserving a vehicle for the next day. Once I tried booking nearby available vehicles on demand though, I realized the Free2Move service is actually fairly seamless. The *app* is still buggy and exasperating at times. For instance, I booked a car yesterday and when I arrived to start the car it had a completely flat tire? Like with no warning. Also at the end of a ride the “rate your ride” review prompt pops up twice for no reason. And on a couple of occasions I’ve accidentally left something in the car or forgotten to roll up a window, something people do all the time — the app really needs to account for contingencies like this, instead of forcing us to call the service line or rebooking just to roll up a window. But overall, if you’re a car-free individual who needs to get around fairly quickly and cheaply (and safely during this pandemic), Free2Move is a good choice.

Locked the car with MY STUFF IN IT!

I was renting the car for about 6 days now. This means I’ve successfully COMPLETED the verification process. I hadn’t rented until weeks after completing.
IN THE MIDDLE OF MY TRIP, they locked the car. It’s parked outside my house and I was walking to get in the car, the app didn’t have the car there. I noticed it was saying driver info failed? The butting said change info, I resubmitted mine. Even tho I live in Oregon, I’m originally from Florida. So my ID is still FL. I also took this picture when I was 22 years old and I’m now 26, with two kids later and I’ve changed my hair. So I called customer service, very friendly by the way. However, she put me on a lengthy hold just to say they think it’s a Fraudulent account!
I have car seats & my kids jackets inside of the vehicle. She say she will provide an address to pick it up from , a “list and found” and asked me to describe the items & also that I need to pay the balance before I’m provided with the address. I pleaded for someone to talk to but she said after payment my account will be reviewed. Why is there no other efficient, less problematic & inconvenient way to verify an account before lending out your vehicles? How would you feel if the dealership just locked your car because your card on file expired and your car note was a day late?? Yeah, thought so.

Developer Response ,

Hello, We are sorry for this situation. So that we can understand what happened, could you please tell us your support ticket number? The Free2Move team

Below Avg /Poor Support

1. Over a one month There was only one round-trip where I did not have to troubleshoot with phone support 2.Their phone support folks are really lovely and do what they can but they can only help you with issues such as starting or stopping a trip 3. If there is a problem with billing you cannot do anything through the app., forcing you to wait days or weeks billing/ cust Sercice to respond . I havent been able to use the app for two weeks, while emailing and calling about every other day. One of my cards was declined once. So The app automatically disabled all of my cards!! I immediately added funds to that card and tried again, but still none of my 3 cards were accepted despite them working perfectly with other merchants! 4.As it turns out that the source of the surprise-declined transaction was a minor speeding ticket randomly added to my "balance" which customers cannot view. The ticket was issued 1.5 months prior to it being unexpectedly added to my invisible balance. I still have received no communication about from free2move. This is completely inefficient, poor service as i have spent hundreds of dollars with them..

Developer Response ,

Hi Bohemian Rhapsody, we do understand your dissatisfaction an we apologize that our service did not fully satisfy you. Wethank you for sharing with us your experience, yet, please know that buggs occur usually. Our team are working to solve the issues and improve the app and the service. Free2Move Team