FreePrints – Print Photos 4+

Convenient way to get photos

I’ve been using FreePrints for a few years. I don’t always take advantage of the free 85 prints a month, but I should. When I have, the quality is great and I’ve also had larger prints made to be framed. I also use the PhotoBooks app and recently made a book of our beloved family dog after he passed away. It will be a nice way to remember our little dog, Sam. I just recently used the PhotoTiles app and those turned out great too. For people who are concerned about a phone photo not turning out well, the app will give you a warning saying the resolution is not good and the photo may turn out blurry. I have skipped a few pictures to turn into photos. I should just try and print the photo anyway to see how it turns out. I get 85 a month, why not? Customer service is great too. When an order took longer to arrive than expected, they were right on it. It wasn’t the company’s fault. It was an issue between my local UPS and USPS as to when the shipment was transferred and delivered. My order arrived safe & sound after a few extra days. Give this app and the company a try. You’ll be pleasantly surprised!

Bad service

Large photos come in paper envelopes and sometimes are bent and damaged and when this happens customer service is not dependable because they give you a hard time and ask for alot for evidence to prove your case and its just ridiculous considering the value of the photos are low. But if you only order 4x6 photos AND get the manufactured photo box for the extra fee then its okay because the photos will be safe inside the photo box. I just wouldn’t recommend this printing app for photos larger than 4x6……………………………
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UPDATE: When i wrote the top review it was because I ordered a large photo and they sent it in a paper envelope and it was bent up and ruined so i contacted customer service for a replacement And As for this order, i asked for the replacement to be sent in a cardboard photo mailer to insure no banding and they sent my replacement the exact same way! Seriously get your photos somewhere else unless your getting 4x6’s then I recommend ordering the extra photo box so your photos come safely. Honestly This company is unprofessional and doesn’t do any kind of quality check before shipping. I contacted customer service on this issue a second time and i didnt even get a response i only got a refund. If you feel like your printing company should CARE about your memories than I recommend you go to CVS and print your photos yourself because no one else really cares.

Developer Response ,

Our sincerest apologies for your experience and we thank you for bringing your feedback to our attention. While it seems we were unable to deliver your order to your specifications, we are glad to hear you have received your full refund. Your feedback will be presented to our team for consideration as we are always striving to improve our services. If you have any further questions or comments, please don't hesitate to contact us once more.

Great prints, terrible shipping

Great prints, no problem with photos themselves, everything was right. The shipping on the other hand is lacking. Every package arrived after the date estimated, and sometimes several days later. I paid extra for expedited shipping and was happy when I got the updates and it said “arrives on this date” however, none of the photos actually arrived on “the date” I understand shipping isn’t a 100% accurate science, but since I was waiting on the pictures for a project that had to be done by a certain day, I got very nervous when my photos didn’t come on time especially when I paid extra. Now, luckily I gave myself some time so I was able to get my project done in time, but if the site tells you that the prints should be there on a certain day, it should arrive. I would have rather been told it would arrive a couple days later and been surprised they arrived early, a small buffer is never a bad thing. I also didn’t get a tracking number on all my packages, so i couldn’t even track where they were, and be able to see when I might get them. I will still order from this company, and recommend it to people, but I will not trust the ship dates and always give myself at least a week buffer.

Developer Response ,

Hi there! We are so sorry for the delivery delays your order has experienced. We try hard to make sure our delivery dates are accurate. Given the current events around the pandemic and delivery couriers, we know that some of our estimates have been off. Many of our carriers have been struggling to keep up with volume while keeping everyone safe. Ultimately, it’s our responsibility to project an accurate date and we’re working hard to correct our estimates in the current situation! Please do not hesitate to reach us at socialcare@planetart.com with your order details so we may assist you with a resolution for your order.