FreePrints – Print Photos 4+

SO HAPPY June 15, 2023

I literally just want to say thank you! I am truly so happy with my pictures I received today! 😍 Not only was like the quality of my pictures perfect, but I’m so impressed! The packaging was wonderful! It was so easy to grab & go & open! My whole ordering process was so easy! It went so smoothly! And being updated was my favorite thing! 😍 I mean like from when y’all got done with them to when it was shipped where it was at, ETA on when I’d get them! And then getting them earlier than expected! LIKE WHAT? Y’all have got to be kidding me! I absolutely loved the ordering process, the work, the quality of my pictures, and free stuff? Like who doesn’t want that! 😍 oh and y’all from TX! Like ummm yessss please! I want more stuff! ☺️ Now I can only imagine my book I ordered! 😍 I can not wait! Thank y’all so much for literally everything! Y’all definitely are amazing! ☺️🩷
I also forgot to mention! When I emailed asking y’all’s care team a question! Oh Dear Lord Jesus were y’all fast to respond! Like I was so so happy! Y’all took care of me so well! Not even being dramatic! 😫😍 thank y’all so much! Y’all are above & beyond! 🤩
Oh and for anyone, I ordered 4x6 with white boarder outline! And one 5x5! I loved them! ☺️

Convenient way to get photos

I’ve been using FreePrints for a few years. I don’t always take advantage of the free 85 prints a month, but I should. When I have, the quality is great and I’ve also had larger prints made to be framed. I also use the PhotoBooks app and recently made a book of our beloved family dog after he passed away. It will be a nice way to remember our little dog, Sam. I just recently used the PhotoTiles app and those turned out great too. For people who are concerned about a phone photo not turning out well, the app will give you a warning saying the resolution is not good and the photo may turn out blurry. I have skipped a few pictures to turn into photos. I should just try and print the photo anyway to see how it turns out. I get 85 a month, why not? Customer service is great too. When an order took longer to arrive than expected, they were right on it. It wasn’t the company’s fault. It was an issue between my local UPS and USPS as to when the shipment was transferred and delivered. My order arrived safe & sound after a few extra days. Give this app and the company a try. You’ll be pleasantly surprised!

Bad service

Large photos come in paper envelopes and sometimes are bent and damaged and when this happens customer service is not dependable because they give you a hard time and ask for alot for evidence to prove your case and its just ridiculous considering the value of the photos are low. But if you only order 4x6 photos AND get the manufactured photo box for the extra fee then its okay because the photos will be safe inside the photo box. I just wouldn’t recommend this printing app for photos larger than 4x6……………………………
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UPDATE: When i wrote the top review it was because I ordered a large photo and they sent it in a paper envelope and it was bent up and ruined so i contacted customer service for a replacement And As for this order, i asked for the replacement to be sent in a cardboard photo mailer to insure no banding and they sent my replacement the exact same way! Seriously get your photos somewhere else unless your getting 4x6’s then I recommend ordering the extra photo box so your photos come safely. Honestly This company is unprofessional and doesn’t do any kind of quality check before shipping. I contacted customer service on this issue a second time and i didnt even get a response i only got a refund. If you feel like your printing company should CARE about your memories than I recommend you go to CVS and print your photos yourself because no one else really cares.

Developer Response ,

Our sincerest apologies for your experience and we thank you for bringing your feedback to our attention. While it seems we were unable to deliver your order to your specifications, we are glad to hear you have received your full refund. Your feedback will be presented to our team for consideration as we are always striving to improve our services. If you have any further questions or comments, please don't hesitate to contact us once more.