FreeStar Financial 4+

Followed the instructions that were on the website for logging in for the first time and was able to get on the first try! Love the new app and love the fact I can track my credit score!

This app is a redo of the original and they left out some features from the original. If two people use the app, example husband and wife, only one setup for the two step verification. Another words the second person using the app is screwed because can not get the two step verification on their phone so they can’t login. This app is cumbersome when you want to deal with transfers, in fact it is horrible because you cannot edit your transfers. It also limits yours options to view your accounts the order you like to see them in the app version or on line version. If you are an online banker find another institution that has a more robust app that is user friendly. It has been a year were the told me they would solve some of the problems but they haven’t lifted a finger. I considering leaving the credit union even though my mortgage and loans are through them because I do 90% of my banking online. Also the credit score is a joke. When apply for a line of credit at FreeStar their credit report is anywhere from 50 to a 100 points lower. They tell you they publish your credit score that is a joke because it is not accurate.

I can’t even update my current phone number online. It’s been a month of emails not returned for assistance on updating my phone number!! I moved to the west where there’s a 3 hour time difference, and I can’t even troubleshoot updating my phone number. This app is lame. The branch is giving me the run around and showing their true professional service by not replying to any email I sent in the past month. What’s up ??? Can the app get an update with a better option on getting. Access to your account when you need to simply update your contact info?? Would be nice.