FresGO 4+

Too often this app freezes up after filling in the required information. Buffers forever after tapping submit. I wanted to report a missed pick up, hit “submit” and left my phone open on my desk. I checked it 2 hours later and it still hasn’t connected. It works less than it does.

This latest version of the application is extremely frustrating. When you try to report something, the location is never accurate; even when entering an address, the system often records the wrong place, as if it crosses from one street to another. It's a real headache, especially for a tool specifically designed to address local needs, where accuracy is essential.

Moreover, this version lacks important features that the previous Fresno city application had, such as the option to report dead animals in public areas, damages, and other issues. Although the visual design has been improved, the result is not functional. It's much more efficient to simply call 3-1-1, since the application currently wastes time. Fresno should consider changing its app development provider

I’ve had to dodge the same dozen potholes on my commute every day for the last 3 years. I’ve had two alignments and 2 sets of tires replaced in that time. Finally made a request for repairs for every pothole on my commute, and they were fixed, I swear to god, THE VERY NEXT DAY.

The app is buggy, sure, but I’ll deal with it for the power to direct my tax dollars towards making my life immediately better overnight.