iPhone Screenshots

What’s New

Version 2.9.0

Improvements, bug fixes, and our newest print-at-home coupons are now available for redemption! We’re always working to make the app more useful, fast, and fun for cat lovers like you.

Ratings and Reviews

2.3 out of 5
157 Ratings

157 Ratings

brendizzler ,

Points are missing

I’ve been using fresh step litter for my cat for years now but this app is not really worth having on your device. I should have around 400 points since I joined like 2 months ago and whenever I upload a new recipes the points don’t change! All of my transactions add up to 400 points and I should have them because I haven’t redeemed anything at all but nope still stuck at 200. Seriously what’s the point of advertising an app if you can’t get the rewards for being a customer. Also the rewards went up in points so it’s harder to actually redeem something other than a screensaver.

Developer Response ,

Hi brendizzler,

Thanks for your review. We're happy to hear you've been enjoying Fresh Step!

We are sorry that you are experiencing technical difficulties with your point total not displaying correctly on our app. Please reach out to http://www.freshstep.com/contactus/pawpoints/#contact-form
and someone from our support team will be happy to further assist you.

We are also happy to assist you with your question about the reward values. You are also able to reach out to http://www.freshstep.com/contactus/pawpoints/#contact-form for assistance and someone will contact you soon.

Thank you for being a loyal Fresh Step customer!

Best,
Paw Points Customer Care

Torey_Lynn ,

New App Not Working Properly

I have used Fresh Step for my fur babies for many years. I’ve also enjoyed the app...until this latest update. I cannot add points to my account or upload the receipt. It won’t let me select a store from which the litter was purchased and claims my receipt is “unreadable”

My husband has noted that the clumping litters next to Fresh Step on the store shelves are cheaper than Fresh Step. Today at Sam’s Club, he pointed out that their Member’s Mark clumping litter is about 1/2 the price of my babies’ Fresh Step. Normally, I could shut down this argument by telling him that the app made up for the price difference. I cannot do that anymore, and sadly, he is not concerned about “stressing” my fur babies by switching their litter to a cheaper brand

Please restore the app to working condition! My babies have always been Fresh Step babies! I don’t want to change their litter, but without the app working properly, it is a tough sell to get my hubby to keep purchasing my fur babies (and my) favorite Fresh Step litter! Thank you in advance for your consideration of this request!

Developer Response ,

Hi Torey_Lynn,

Thanks for your review.

We are sorry that you are experiencing technical difficulties with our app. Please reach out to http://www.freshstep.com/contactus/pawpoints/#contact-form
and someone from our support team will be happy to assist you.

Thank you for being a loyal Fresh Step customer!

Best,
Paw Points Customer Care

Sarahnade1717 ,

Sure it can be buggy, but it’s an easy way to get free stuff

I’ve had the app for about a year now, even though I’ve been will be using fresh step for almost a decade (oh those lost points). I’ve gotten a bunch of cat toys for my five babies, which they all love.
I’ve never had a problem with a receipt upload, and although I have had some issues inputting the codes, customer service has always credited my account with points without question.
For free app that gets me free cat stuff, this is great. Keep doing what you’re doing, Fresh Step!

Information

Seller
The Clorox Company
Size
139 MB
Category
Lifestyle
Compatibility

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2019 The Clorox Company
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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