Frndly TV 12+

Not all of the channels have audio description, not sure if that has to do with the networks or the app however, when I record a movie that has audio description, it doesn’t transfer over to the recording. It’s difficult for someone who is blind, or has low vision (legally blind). I don’t know if this is something that can be fixed, but it would be great to have all the description when recording, because if you don’t watch the movie live on certain networks that actually have audio description, it makes it really difficult to watch a recorded movie. There’s close captioning on everything, whether you watch it live or if you watch it on the replay/recording. The blind and visually impaired don’t have that option to have audio description on everything. We don’t know what’s happening in a story when someone is reading a message. By text or email or hand written note. We miss out on facial expressions, so we don’t always know if we should laugh at some thing or be surprised or just be able to enjoy a movie or TV show like others who have full vision, so we miss out on part of the story.
Also, it would help to have picture in picture. Having low vision means that there is some vision and at times one needs to access other apps on their smart device. I would like to be able to hear the movie and multitask.

Hi Meredith, thank you for providing that feedback. We want you to know that we take accessibility for all groups seriously and will work on expanding on our Audio Descriptors for other channels. At this time, these are only available for the three live Hallmark channels when watched live. We will also let our team know you are interested in seeing us expand our PIP options beyond browser viewing.

I have two more suggestions, since it’s pretty much the only app I use for watching TV. An option in the search function to only search your own recordings would be great! A quick way to see what you have. Right now a bunch of weird stuff comes up when I want to find a hallmark movie I have recorded. And scrolling through all my recordings takes forever!
AND a select multiple recordings at once to delete from your recording list. Right now you have to go in each one and delete it and then the list goes back to the beginning and doesn’t hold your place so if you want to delete a bunch of Christmas movies that start with The or anything that isn’t A is takes forever so I don’t ever delete them even though I don’t want them.
Thanks for asking for suggestions! 😊

We are happy to have you as a customer and appreciate your feedback. Thank you for sharing your thoughts on search and recordings; we will be sure to pass your suggestions along.

We'd love the chance to walk you through some of the ways you can organize your recordings. Please reach out to us at support@frndlytv.com.

Thank you,
Frndly TV

The idea of Frndly TV is a great value proposition, and it is a good deal if you can tolerate the problems. At first, I reckoned the value was good even though it is a new way to get TV and has the learning curve problems of very few bells and whistles plus bugs in the software. As it stood, it was a solid 4 rating. Unfortunately, the last 2 updates have shown that the company has grossly wrong priorities. Rather than improve the aps to deliver a solid product, they chose to ignore the problems and weaknesses to work on new ways to advertise at the customers’ expense. The last change did nothing to improve the obvious shortcomings of the programming and add a home page that is there simply to be a vehicle for selling ads. A “home” page should focus on those things chosen by user, but instead they have chosen to diminish access to what the user wants and increase prominence of stuff the user has no desire to have clogging his home page at all. Mistakes like this are hard to overlook because they can only come from bad upper management that has no clue as to what it takes to have a sellable product for the users. They will eventually lose all of their users to a netter run company, and with diminishing user base, they will lose all those advertising dollars that they saw as more important than subscribers.

Hi Bob, thank you for sharing your feedback with us. In addition to constantly working to improve our app, we introduced our new homepage to make customers like you more aware of On Demand content that you already have access to and upcoming live programs you might be interested. We also tailor much of this page to your interests based on your viewing history. If you have any other feedback you'd like to share with us, please email us at support@FrndlyTV.com.