FrontApp 4+

Name: FrontApp
Rating: 3.6 (138 reviews)
Author: FrontApp, Inc.

FrontApp, Inc.

- 3,6 • Оценок: 138

- Бесплатно

Описание

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.
With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

3 февр. 2025 г.

Версия 5.57.0

We are excited to announce our latest mobile app update with new features, bug fixes, and performance improvements.

New features:
- Create and edit calendar events directly from the app.
- Download up to 30 days of your personal conversations for offline access.

3,6 из 5

Оценок: 138

Great app next update

Great app next update can you please add the option to filter messages by language to the mobile app like your able to do on the laptop app or tell me how to do this if it is already available to do. Thank you! Great app for responding to user tickets!

Thanks for the lovely review! I'm afraid language filtering isn't possible on mobile right now, but if it's something you'd like to see in the future we'd love to hear your idea in our Product Ideas Portal: https://community.front.com/ideas
Thanks again!

AMAZING Customer Service

Well, I don’t write reviews often at all. But I have to this time, after a year of using this app - solely because I’ve never, in my entire life, received better customer service...!

I reported one issue (after an update) that was a big deal in my eyes; but learned soon later that it wasn’t as big of an issue as I thought - it was probably only MY issue at that point. I knew there was no chance of resolving an issue that small and particular, that only one person was experiencing.. But instead of informing me kindly that there wasn’t much they could do about it, the person I spoke with (a developer) downloaded a completely different app (that I had on my phone) to make it compatible with their app again, as it did prior to the update. For me. I doubt anyone else uses that app with this app, yet they did that solely for ME! Wow! That is ABOVE AND BEYOND in my eyes! I still can hardly believe it..

So now you see why I felt the need to write this review.. I have always loved this app. It’s always been amazing, and continually getting better and better with each update. And now, due to this one experience that I’ve had with their CS recently, I am in awe! So if anyone’s debating getting this app, GO FOR IT! You won’t regret it at all!

God Bless this app, and their team! 🤗❤️

Love the service, hate the app

I’ve been a Front user for a few years now. I absolutely love the browser and desktop versions- but this app is ridiculous. It’s been buggy for months. Issues so major i keep thinking to myself that that have to be working on this - but then nothing ever gets better! Just now i was trying two work on my iPad Pro and literally cant type in the comments section. Tried closing the app and restarting - nope. Then i came to App Store to look for an update and i have the latest version. So, i thought I’d leave a review.

Разработчик FrontApp, Inc. указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.