Frontdoor 4+

As an employee of FrontDoor I can truly say I am proud of where I work! I recently faced a rather frustrating problem with my brand new Greystone oven in my Cedar Creek 38ebs 5th wheel. No matter what I tried, I simply couldn’t get the oven to light. Jim from the appliance team on the FrontDoor app – a true godsend! From the very beginning, Jim exhibited professionalism and expertise. He was patient and methodical, walking me through every step to determine the root of the problem. After a comprehensive check, we discovered a clogged gas line was the culprit. With Jim’s guidance, we purged it with air, reassembled everything, and voilà! My oven’s gas burner lit up instantly, making my journey from none to done! I can’t emphasize enough how much time, money, and hassle Jim and Frontdoor saved me. The alternative would have been a tedious back-and-forth with the RV dealership. As a prime member of Frontdoor, I’ve truly realized the value of this app. For anyone on the fence, take it from me: if you’re not using Frontdoor, you’re genuinely missing out on a seamless and efficient solution to household challenges, and RV headaches too! A huge shoutout and thank you to Jim for his exemplary service!

It means a lot that we were able to provide support for your home today @Judah Lowe. Thank you for opening the Frontdoor.

First time home owner here! Never fixed a thing in my life and in 5 minutes Michael helped me and my wife understand what materials and tools we needed for the job at hand, wrote up all items and sent us links to them on Home Depot’s website. We ordered the equipment, picked it up and came home to start fixing a leak in our outside pipe that fed water to our irrigation. Got back on the app and luckily got Michael again! Within 45 minutes we worked through the project and fixed the leak. The app was seamless and extremely high quality. Amazing tool and team at Frontdoor! Highly recommend for anyone looking to fix something they aren’t sure how to fix or confident in. We paid $25 for the year for this service which is an absolute steal. I would’ve paid $200-$400 for a plumber to come out and fix it but instead paid $75 for the tools and equipment.

Thank you for sharing your experience with us, @Nolanw777. We’re glad to hear you had a great video chat with your Frontdoor Expert.

I’m am an employee of Frontdoor and wanted to try out our new app. I had a terrific experience with the virtual chat with an expert. I had an air conditioner split system that wasn’t properly cooling certain rooms in the house. He gave both a DYI free option and assured us if that didn’t work this is a solvable problem despite being told by our service tech saying it wasn’t . Really exciting and get this, I was connected to him in 1 minute and he attached the video and audio recording in the app so I could share it with family and friends and refer back to myself!!! Kudos Frontdoor for its new product highly recommend you try it out!!

Thanks so much for taking the time to leave a review @tanyahowe. We appreciate your kind words and hope to serve you again soon.