Frontdoor 4+

As an employee of FrontDoor I can truly say I am proud of where I work! I recently faced a rather frustrating problem with my brand new Greystone oven in my Cedar Creek 38ebs 5th wheel. No matter what I tried, I simply couldn’t get the oven to light. Jim from the appliance team on the FrontDoor app – a true godsend! From the very beginning, Jim exhibited professionalism and expertise. He was patient and methodical, walking me through every step to determine the root of the problem. After a comprehensive check, we discovered a clogged gas line was the culprit. With Jim’s guidance, we purged it with air, reassembled everything, and voilà! My oven’s gas burner lit up instantly, making my journey from none to done! I can’t emphasize enough how much time, money, and hassle Jim and Frontdoor saved me. The alternative would have been a tedious back-and-forth with the RV dealership. As a prime member of Frontdoor, I’ve truly realized the value of this app. For anyone on the fence, take it from me: if you’re not using Frontdoor, you’re genuinely missing out on a seamless and efficient solution to household challenges, and RV headaches too! A huge shoutout and thank you to Jim for his exemplary service!

It means a lot that we were able to provide support for your home today @Judah Lowe. Thank you for opening the Frontdoor.

I’m am an employee of Frontdoor and wanted to try out our new app. I had a terrific experience with the virtual chat with an expert. I had an air conditioner split system that wasn’t properly cooling certain rooms in the house. He gave both a DYI free option and assured us if that didn’t work this is a solvable problem despite being told by our service tech saying it wasn’t . Really exciting and get this, I was connected to him in 1 minute and he attached the video and audio recording in the app so I could share it with family and friends and refer back to myself!!! Kudos Frontdoor for its new product highly recommend you try it out!!

Thanks so much for taking the time to leave a review @tanyahowe. We appreciate your kind words and hope to serve you again soon.

I was trying to replace a light switch and couldn’t figure out what was going on with the wiring on the old switch. I’d heard about this app but had never tried it. Used the free call and John answered in less than a minute. He was very patient, professional, knowledgeable, and explained everything so that a non-handy man like me could understand it. He stayed on the call until the switch was replaced and the light was on. Afterward, I immediately decided to upgrade to prime. If every experience is like that one, it will be more than worth the cost!

Thanks so much for taking the time to leave a review @hallwade. We appreciate your kind words and hope to serve you again soon.