Welcome to FTF DIY the very first service based App that connects you directly to a live technician via a video feed to walk you through the steps necessary to repair your home appliances. Its easy, download the App, create a log in, pick the appliance you need help with and choose to connect immediately or schedule your DIY repair for a future date.
Users purchase time with a technician and receive a free extra 5 minutes once they sign in. The time you purchase is yours for one year from the purchase date, so if you do not use all your time in the first service session, save it for a future repair.
Online videos and forums are handy, but they do not address your specific issue that you are facing with your specific appliance. There is no “one fix” for all different models of appliances. Sometimes all you need is someone with the expertise and knowledge to guide you step by step through the diagnosis so that you can get through your repair.
FTF DIY currently supports most major brands, and will be expanding this list in the future. We currently support service for washers, dryers, dishwashers, microwaves, ovens, ice makers, refrigerators, cooktops, and trash compactors.
Our Knowledge, Your Hands!
Ratings and Reviews
Peace of Mind
A buddy of mine referred me to this app. In my opinion, it is the online urgent care physician visit of the appliance world. I was smelling hot glue smells coming from my range. I will tackle almost any do it yourself project. I don’t care if things flood. I don’t care if things get really dirty or go un-fixed for a few days. However, I really care if I am messing with possible fire. Burning glue gun smell was enough to make me go fetal position. :-) I set up my appointment and he had me do a few preliminary checks. He had me check the element to see if there was anything burned on and also take a look at the circuitboard. He couldn’t see anything from his vantage point, but he assured me there was no risk of fire and that whatever smell it was with dissipate in a few days. After that reassuring advice, well worth the cost of admission, I took a closer look. There it was! A big grease spot that I couldn’t see. I cranked up the oven for about 20 minutes and it burnt right off! I was cautious in his advice that nothing would burn down, and I needed to “trust but verify.” I’m so glad to have used them. I saved $50. I should’ve looked closer.
Best app ever
I woke up this morning to a 2 year old fridge that wasn’t cooling and all my food was quickly going bad. I called 5 local repairman and the soonest I could get one was 2 days. Ya right, 2 days no fridge with 3 kids. Sorry not going to work. A friend recommended FTF-DIY so i downloaded the app and connected with a service tech. Now... I am the least handy guy ever. I’ve never changed a car battery. But the tech assured me I could do the job, so I gave it a shot. My fridge had 2 problems, a non working circuit board and a bad inverter. The tech diagnosed my problems, gave me the part numbers of the parts I needed, where to buy them (because I was not local to the tech) and how much I should pay for them. I ran got the parts, FaceTimed the tech back and he walked me though exactly how to replace both parts, set by set... and BOOM it worked. Parts cost me $280... a repairman would have charged $700+ and I would have lost all my food waiting 2 days for them to show up. This app is the best. If I can DIY a repair and save money then anyone can. I moved this app to my home screen for future use.
Repair Man On Demand
What a great app. I had an issue with my dryer so I called DIY Appliance. After talking to Vince he said “check out our app and FaceTime me so I can see what you’re looking at.” It was so cool, I could show him exactly what I was looking at and he immediately new what was wrong. He even had the part I needed in stock. This is more then an app, it’s a great tool.
With Family Sharing set up, up to six family members can use this app.