Fun Spanish: Aprender Espanhol +4

The little maze with the mouse doesn’t work! It’s really confusing for my daughter because she always tries this game and then it stops working, on the last few letters in the maze it won’t let her complete this game. Other than that we just began using the paid version of the app and it seems very cute and functional. I hope the other games aren’t glitchy like the maze one… it was a bit pricey for an app so I hope this is fixed soon. Other than that, we are happy so far!

We've investigated the error that you reported to us, please could you email us on help@studycat.com so that we can discuss in further detail?

Zero stars for customer service and IT support. The app is popular with our three kids and that’s the start of the problem. We have three iPads but family share does not work. We contacted Alex at Study cat but they refused to help us. We have the app working on one device and just need them to fix family share which they advertise buy do not deliver. They are unhelpful, dismissive, rude and condescending. They insisted that we provide a receipt. We cannot locate the receipt because it’s an online purchase. We offered to show them a screen shot if the app working on the one tablet or other screenshots proving purchase. If we didn’t purchase the program then why is it working on this device. The money to purchase the app again is not the issue. I bought all three kids Rosetta Stone instead at a much higher price. It’s the principle of the matter that Study Cat will spend more time and money fighting against providing help that just helping us. Why make such an enjoyable app and then couple it to poor IT support and the worst customer support imaginable. Their answers make we wonder why they even answer since they are just a brick wall. Don’t buy this product or any other product from these people. They don’t understand the first thing about customer service.

We're so sorry to hear that you've had a less than satisfactory experience when trying to get the support that you deserve. We've sent you an email that will hopefully go some way to resolving the issue - please can you check your inbox and let us know if there is anything else we can do to help you here. Kind regards, Dan.

I would like to say that I now really like this game because i can learn Spanish and I like that and I want to thank them for this game and I hope you like this game and never QUIT these can be for kids and grownups ups if you think it’s just for kids and baby’s it’s maybe not maybe it’s also for grownups and kids and maybe under 10 or 6 I don’t know but just NEVER QUIT because that will be so sad for those people who made this game just please never QUIT because I’m gonna feel bad for those people who made these GAMES I really need to learn Spanish because my grandma speaks a little bit of English and she only speaks a lot of Spanish I love y’all but it’s just because of the deleted games and like they just delete that game and nobody can play it because they always deleted it and I don’t want the game to be like that because I love this game to learn Spanish and yeah I’ll never come back if they do that I’ll just nothing to it I can’t leave this I only can leave my love and if you want to be like me then just be nice to who be’s mean to you

Thanks, that's great to hear!

If you need assistance, please email us on help@studycat.com