Great debit card for high cash back on ecological shopping like ev charging and thrift store shopping or electric bill paying through a third party sustainable energy dealer.And yet as ecological as they claim to be they still have no option to decline a plastic card in order to just use your phone with apple pay or Google pay. I know they are an option but why make them only an option? New sign ups should be able to try out the service with just their phone and if they like the way it works go ahead and order a physical card. Maybe they were thinking some thrift store don't accept apple pay. Juno is a non earth focused debit card but they used to charge their customers for a physical card for the specific reason to encourage digital wallet use as an ecological alternative to carrying multiple plastic cards. You would think an earth based card would be more interested in at least offering the option to go plastic free.

I love the concept and it’s been great to earn 5% back on used clothing at local thrift stores and other used things bought on eBay. I also love that any future bus and train tickets or bike repairs or rentals will earn 5%.The app has not been intuitive for me to use, but their email customer support has been pretty good and has helped me figure out the app better.I’ve provided them some feedback to make things more accessible. For example when I got my physical Debit card I had to activate it in the app. The app had a glitch and wouldn’t let me activate it. When I reached out I asked for help with the glitch and encouraged them to add a phone number to call to activate the card as another option for back up if the app has issues and for people who find calling a phone number easier. They then did give me a phone number I could call to activate the card with Visa. I got the app to work by installing it on a different phone. To me it’s basic that you’d include a phone number option for card activation. I hope they figure out that making things easy and accessible to all will help them grow their customer base and their social impact.

Love the overall idea of the app and card but the transaction bugs are very annoying and consistently misleading. Half the time when using the cards it doubles the transaction so it looks like I’ve been charged twice, that’s not a problem but when it stays on the transaction page for multiple days with the pending removed it looks like I’ve been charged twice. Maybe I’m just nit picky but having to constantly email whether or not a charge has been charged twice or if it’s just a lag on their end is very annoying. I don’t charge much on the card but it’s just the principle. Transfers take forever and the estimated dates are never accurate usually they’ll give you an estimate but it won’t show up on your account for a few more days. This could also be my bank but this app works similarly to cash app and I’ve never waited for than 3-4 business days for a transfer usually for future it averages 4-7 days which is a little ridiculous when their estimates at 1-3 business days. They have a great program with the MTA. I will continue using due to the overall benefits but the bugs are very annoying.

Since I started to have been lots of little problems with this and I’ve had to speak to someone there a couple of times, and I have emailed a bunch of times and maybe I’m just considered uptight New Yorker maybe I just need to be understanding that it’s a smaller company and there’s problems. Maybe. But I expect when they say some thing is cash back it’s cash back and I shouldn’t have to be waiting forever or have things on pending. I expect when they say I’m gonna get a card in a few days it’s not gonna be a week. And they’ll be able to get back to me when I have a problem. They have always written me back so I can’t say that they haven’t and I appreciate it but sometimes it just sounds like they are sending something that they’re cut and paste. And there’s no phone number on the card so if you have to ask them something it’s roundabout. On the other hand, it is Positive for environment and I have to be happy there any card as willing to do that. I’m sure we’ll have it together soon. I guess there’s a reason why going to Amex is easier in the same way going to Starbucks is but I’m not gonna go there