FuturHealth 17+

Superior Service

I was at a loss on how to lose the 60 lbs I gained after I went on a self-imposed starvation diet down to 220 lbs but couldn’t drop anymore weight. With eating again and multiple cortisone shots in my neck, my back, and on the inside and outside of both my knees, I just felt I was up against an wall that I couldn’t find away over it. I thought about some type of stomach surgery, stopping my cortisone shots and just living with all of the pain and injuries I’ve sustained over the 27 years I was a door kicker in the Navy. We all have seen advertisements on the weight loss shots, but the VA does not prescribe them for some unknown reason. I researched a lot of these providers and believed this was a most comprehensive company to go with and I am ready to start my weight loss adventure and start living my life again!!!

Do not use this app

The idea is great but this program is extremely unreliable. I would not mind paying $120 for the services they claim to provide but those services are not backed up. After my first doctor visit the app failed to update. Claimed I never attended the appointment. The doctor told me I needed to have labs ran. I was never sent labs. I could not get through to anyone on chat. I had to call 3 times before getting through to someone on a half hour long hold. They told me the doctor skipped the labs and just sent the medication even though I opted to pick it up at a local pharmacy. After taking my first round the app again failed to update. I had no way of tracking my shots, making a follow up appointment, tracking any symptoms. I was charged twice for medication and only shipped one dose. Sometimes when you call they put you on hold for half an hour but then just hang up because no one is available. I fear I’ll never get sent another dose and I’ll have paid all this money and gone through the first month for nothing.

Injecting yourself with medication is a serious thing that should not be taken lightly. Don’t use this sketchy app. Speak to a healthcare provider in person. Someone you can get ahold of. Then just find any other online meal plan service.

Phản Hồi Từ Nhà Phát Triển ,

Thank you for sharing your feedback with us, and we apologize for the frustration you experience. We understand how important it is to have a smooth and timely experience, and we sincerely apologize for falling short of your expectations in this regard. We are constantly working to improve not only the app, but the customer experience in general. We appreciate the feedback as we continue to grow and improve the app. If you have any specific concerns please contact us at (831) 900 4723 or support@futurhealth.com

A total joke thus far…

I’ve had this for a week. Did an annual membership (big mistake trying to trust a weight loss app proudly strutting their stuff). Didn’t even know there was an Rx version (!?) which, of course, I’m sure costs another arm and a leg. I have sent emails… I have sent chats… I can’t call due to my work schedule in line with their slim operating hours. Too bad they can’t stay open for just a little longer so us working folk actually have a fighting chance at SPEAKING to someone.
No one has called, I have no idea if I’m even going to get a prescription, which is the primary reason I signed up, and divulged so much of my personal and medical history. I’m beginning to doubt if this is even confidential by any sort of PHI standards at all. If I wanted a run-of-the-mill weight loss app, I’d just use one of the many free apps that I’ve tried (and failed) to get more disappointing results.

Once I submit this, I know there will be a pre-formed response about how I should contact the support team with the exact same info I’ve already used to try and get some answers… if you want happy customers, how about YOU reach out to us?

Phản Hồi Từ Nhà Phát Triển ,

Please accept our apologies for any confusion regarding our offerings and the lack of clarity on our Rx version. We understand how important it is for our members to feel informed and supported throughout their journey, and we regret that this has not been your experience.
In regards to your specific case, we've looked up your account and noticed that you were refunded. We truly hope this helps to alleviate some of the frustration you've experienced.
Regarding the difficulty in reaching our support team due to your work schedule and our operating hours, we recognize the need for flexibility and accessibility. We're actively exploring options to extend our support hours to better accommodate the needs of our members.
We understand your frustration with the lack of response from our support team despite your attempts to reach out via email and chat. This is not the level of service we aim to provide, and we're committed to addressing this issue.
We want to assure you that your privacy and confidentiality are of the utmost importance to us, and we adhere to strict Protected Health Information standards to safeguard your personal and medical information.
Once again, we apologize for any inconvenience this has caused you, and we appreciate your patience and understanding as we work to improve our service.