Screenshots

Description

Power every business conversation with Fuze Mobile on the go. Stay connected to coworkers, customers and partners anywhere, anytime on any device. Seamlessly communicate with one app using voice calling, video meetings, contact center, chat messaging and content sharing.

Features include:
• Calling over Wi-Fi, data or carrier with video and screen share
• 4-digit extension dialing
• Ad hoc conference calling
• Multiple calls simultaneously
• Visual voicemail with convenient notifications
• Sending/receiving SMS and MMS text messages
• Video conferencing with colleagues and external guests
• Contact center agent queues and calls
• Chat messaging with colleagues and invited guests
• Quiet mode to disconnect outside work hours
• iPad version for mobile only frontline workers
• Available in multiple languages

Fuze is a global cloud communications platform for the enterprise. You require a subscription to activate the mobile app. You may be invited as a guest to collaborate on Fuze for free.

Follow us on:
Twitter | @fuze | https://twitter.com/fuze
IG | @fuze_hq | https://www.instagram.com/fuze_hq/
Facebook | @fuze | https://www.facebook.com/fuze/

What’s New

Version 6.6.0

• Added support for 20 additional fonts when sharing uploaded content in meetings
• General improvements and bug fixes

Ratings and Reviews

4.7 out of 5
2K Ratings

2K Ratings

Mottymottmotkdvs ,

Easy to use

Fuze Mobile App has been nothing but simple to work with. I have had no issues and love the new updates. Looking forward to seeing what else they continue to roll out.

Developer Response ,

We are happy to hear you find our app simple to use.

Great Artists Steal ,

Lacking common sense features

I log into 19+ phone queues in fuze, which it is NOT designed to handle—apparently my company has pushed to have our instance enhanced to function to our needs. The mobile app lags all the time and doesn’t display any of the queues like the desktop client. There is no way to do warm transfers, you can merge calls but if you hang up it kills the whole thing. The mobile app also doesn’t display which phone queue incoming calls are coming into, which has made it extremely difficult to troubleshoot issues with my help desk team and Fuze support. Fuze support is unavailable for end users, even for basic questions and issue reporting, as if any internal help desk team isn’t already busy enough that they need one more task on their plate to handle as middle-men. And there is no documentation anywhere on the app permissions—why do you need motion & fitness access for a soft-phone?

Fuze has the right idea with the UI and general features housed in a single client. I understand the mobile app is supplemental to the desktop client. But that shouldn’t mean a user loses access to certain features because of the different platform. There is a lot of potential here, it’s just buried. Realistically I think this deserves 1-star, but the Fuze dev team seems to be listening (or has been pressured enough) so that deserves a star on its own.

Developer Response ,

Hello, thank you for your candid feedback. We are sorry to hear the mobile app is not working well for you. You can in fact do warm transfer in the app as described here https://help.fuze.com/hc/en-us/articles/360011311273-Transfer-a-Call. We use the motion & fitness permission for safety reasons, to put you in "car mode" if you join a meeting while driving. Regarding queue support, we will make sure to pass along your feedback to our product team for evaluation and inclusion in a future release. For any other issues, please continue to work with your IT team to open a Support Case through Fuze Community.

Mollllllllllllllllls ,

Freezes your phone

My company required us to download this app to transfer calls from our desk numbers to personal cells when we all had to work from home during covid19. After using the app regularly for a week it froze my phone making it unusable. I couldn’t get it to shut off for an hour. This has happened to my two other coworkers so far. Other than completely making your phone useless, the overall quality is poor. The app when you call people or they call you sometimes will drop the call, or you can’t hear the other person or they can’t hear you. The sound seems generally fuzzy and sometimes will have delays. Have so many complaints about this app and would not recommend.

Developer Response ,

Hello, we are very sorry to hear about the calling issues you are having with the app :( We would appreciate an opportunity to assist you. The next time you encounter an issue, could you 'Report a Problem' from within the app, and share with us your case # so we can investigate? This allows us to look at your logs and troubleshoot the issue. Alternatively, you may ask your IT team to file a Support case on Fuze Community. We look forward to assisting you through the work from home period and beyond. Please stay safe.

Information

Seller
Fuze, Inc.
Size
160.9 MB
Category
Business
Compatibility

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Italian, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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