Screenshots

Description

Fuze for iOS extends the Fuze team collaboration ecosystem to mobile workforces, connecting workers on-the-go to their customers, and their peers in corporate offices. Mobile users can access Fuze enterprise applications from anywhere, anytime, on any device.

Fuze Mobile is an enterprise platform that requires a subscription in order to activate the mobile app.

Features include:
• Calling over Wi-Fi, data or carrier
• Calling with video and screenshare
• PBX-like calling functionality
• 4-digit extension dialing
• Ad hoc conference calling
• Multiple calls simultaneously
• Visual voicemail with convenient notification of messages
• Sending/receiving SMS and MMS text messages
• Instant Messaging with colleagues and invited guests
• Video conferencing with colleagues and external guests
• Available in multiple languages

What’s New

Version 5.14.0

• Place and receive calls using up to 3 line appearances
• We grouped call history and voicemail list under a "Calling" tab
• General improvements and bug fixes

Ratings and Reviews

4.6 out of 5
575 Ratings

575 Ratings

Mottymottmotkdvs ,

Easy to use

Fuze Mobile App has been nothing but simple to work with. I have had no issues and love the new updates. Looking forward to seeing what else they continue to roll out.

Developer Response ,

We are happy to hear you find our app simple to use.

Great Artists Steal ,

Lacking common sense features

I log into 19+ phone queues in fuze, which it is NOT designed to handle—apparently my company has pushed to have our instance enhanced to function to our needs. The mobile app lags all the time and doesn’t display any of the queues like the desktop client. There is no way to do warm transfers, you can merge calls but if you hang up it kills the whole thing. The mobile app also doesn’t display which phone queue incoming calls are coming into, which has made it extremely difficult to troubleshoot issues with my help desk team and Fuze support. Fuze support is unavailable for end users, even for basic questions and issue reporting, as if any internal help desk team isn’t already busy enough that they need one more task on their plate to handle as middle-men. And there is no documentation anywhere on the app permissions—why do you need motion & fitness access for a soft-phone?

Fuze has the right idea with the UI and general features housed in a single client. I understand the mobile app is supplemental to the desktop client. But that shouldn’t mean a user loses access to certain features because of the different platform. There is a lot of potential here, it’s just buried. Realistically I think this deserves 1-star, but the Fuze dev team seems to be listening (or has been pressured enough) so that deserves a star on its own.

Developer Response ,

Hello, thank you for your candid feedback. We are sorry to hear the mobile app is not working well for you. You can in fact do warm transfer in the app as described here https://help.fuze.com/hc/en-us/articles/360011311273-Transfer-a-Call. We use the motion & fitness permission for safety reasons, to put you in "car mode" if you join a meeting while driving. Regarding queue support, we will make sure to pass along your feedback to our product team for evaluation and inclusion in a future release. For any other issues, please continue to work with your IT team to open a Support Case through Fuze Community.

Andy (infrequent reviwer) ,

Intrusive and frustrating

This app has poor notification controls and feels like it is taking over my phone. I have to click on each missed call to clear the notification (how about copying Apple’s recent calls alerting interface?). There WAS a do not disturb option which has been removed- you still get calls even when you set status as busy.

All I want is an easy way to see who called and check voicemail. You’ve done the hard part, let’s improve usability a bit.

Developer Response ,

Hello Andy, we're sorry to hear the app notifications are not working well for you. Do Not Disturb is still available in the app as a toggle on your user profile page. Please have your IT team open a Support Case through the Fuze Community so our Support team can follow up to assist you.

Information

Seller
Fuze, Inc.
Size
134.6 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Italian, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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