GA DCSS 4+

When are y’all going to fix it?

Based on all the reviews. It’s been a long time, and nothing is fixed. It’s a white screen not loading the app... Same as if I were to go online , doesn’t load . It’s frustrating. It’s use to work fine, what happen? All y’all do is send the email and we all know how that works and long we will hear from someone. Ughhh.

Respuesta del desarrollador ,

Thank you for your feedback. Please contact us by email at dcss.appsupport@dhs.ga.gov for technical assistance. If you have a case-related question, contact us toll-free by phone at 1-877-423-4746 (option #3) to speak with an agent. Our qualified chat support team is also available at childsupport.ga.gov to assist you via chat Monday-Friday 8 a.m.-5 p.m. Please note the older version of the app is no longer active. Click the below link to download the updated app.
https://childsupport.georgia.gov/download-dcss-go-mobile-app

DCSS not working

I have been trying to reset my account because I have some important information that I need to get off of here and every time I reset my password I have to reset my security questions and whenever I go and hit save it doesn’t do anything! I go through the whole process of deleting the app and starting over with changing my password but as soon as I get through all of that and have to reset the security questions then I’m stuck on that same page because this app won’t work right! Someone needs to fix this because this is the only way that I can keep up with all of my information since the local office won’t open back up because of COVID. If it wasn’t for COVID I wouldn’t need this app but now I’m stuck with it until the local office decides to open up to the local office. If you’re going to make an app for people to use then make sure it actually works like it’s suppose to!

Does not work !!

The app keeps telling me to update it but when I click the update and it takes me to the App Store it just says open as if it’s already updated. The app doesn’t show case activity where I’ve spoke with an agent the notes were there now it’s blank again. When I look at notifications it shows I have a payment but then when you go to payment history there are blank spaces not showing all the information. This app needs some serious glitches fixed ASAP because as of right now it’s pointless to try and use it since it doesn’t show all the information as it should. And yes I’ve deleted it and reinstalled it and still no changes !! This is very frustrating to say the least !!

Respuesta del desarrollador ,

Thank you for your feedback. Please contact us by email at dcss.appsupport@dhs.ga.gov for technical assistance. If you have a case-related question, contact us toll-free by phone at 1-877-423-4746 (option #3) to speak with an agent. Our qualified chat support team is also available at childsupport.ga.gov to assist you via chat Monday-Friday 8 a.m.-5 p.m. Please note the older version of the app is no longer active. Click the below link to download the updated app.
https://childsupport.georgia.gov/download-dcss-go-mobile-app