Closed captioning typically runs a second behind the actual voices. This gives individuals who can hear, but have trouble processing the ability to reference the closed captioning for what they missed. This app runs both behind and ahead of the speaking. The app will glitch and jump over text at times too.It would be more helpful if the app scrolled through text as they do with live tv instead of changing screens similar to a PowerPoint presentation. The app is better than nothing, but it needs a lot of improvement to offer true accessibility to the hearing impaired.

I was very excited to use this during our show because I have difficulty hearing but it wasn’t even able to connect. My phone said I was connected to the right WiFi and I was in airplane mode but absolutely no luck. I kept getting an error message. This was so frustrating. I was lucky to be HoH so I was able to enjoy some of the show but I did miss quite a few parts since I wasn’t able to fully hear. Very frustrating experience.

Went to see Moulin Rouge yesterday. I filled the instructions in the app to connect which it did. During at act one the app froze, jumped or failed to the point I tried rebooting my phone and/or closing the app and started again. This app is a failure. Do not rely on it for Cc. I missed so much of the play it was super frustrating!

I am hearing impaired and was pleased to find out, a few weeks ago, that closed captioning was available for To Kill a Mockingbird in Orlando, through GalaPro. Unfortunately, it was a lesson in frustration. Setting it up and logging into the Wi-Fi was easy enough, but the captioning raced ahead or lagged behind or froze and skipped ahead and then the signal dropped. After reconnecting and having successful captioning for a few minutes it threw an error message that said the password was incorrect. I reconnected again and restarted the app, which remained out of synch with actual dialog for a few minutes and it disconnected again. At that point my (brand new) iPhone went back in my purse and I attempted as much lip reading as possible (not much).Today my husband and I attended a different stage show at a different venue and during intermission I found out that captioning was available. After setting up my phone and logging in to the Wi-Fi, the app showed “intermission”. As the second act started, the screen changed to “End of Act 1” and then displayed the final line of the chorus that was sung at the end of that act. No Act 2 dialog ever appeared. I restarted the app and reconnected to the GalaPro Wi-Fi but that same last line of the prior act was all that appeared. Again, the phone went back in my purse. Maybe the third time will be the charm? Somehow, I doubt it.