Gate.io - Mua Tiền Điện T‪ử‬ 9+

I’ve seen many people having withdrawal problems on this app, using this app you will not be able to withdraw a coin balance directly to your bank account as it does not support US transactions. What I do is transfer whatever coin it is you want to withdraw into Bitcoin, then send the Bitcoin to my Coinbase account. After no less than two hours it will arrive in your Coinbase if you followed the instructions correctly. You can then deposit directly into your bank account from Coinbase. Cheers

Thank you for your feedback and we sincerely apologize. Gate.io may restrict or prohibit the use of all or a portion of the Services from Restricted Locations and Gate.io may not make all of the Services available in all markets and jurisdictions.
You may read our Terms of Service “Section II Eligibility” via https://www.gate.io/user-agreement.

I am so frustrated with this service that I had to express it in a review.

This app and service is horrible. Let me point out the many reasons …

1. KYC is a long and drawn out process with little things added as you progress. Seems like an endless maze of information input and photos.

2. You need to do the KYC on a browser, as the app does not have all nations in its database via the app, which make little sense to me. Just another means to confuse and lose customers.

3. One KYC is done, you are also given a 24 hour withdrawal ban, as to make sure no one is stealing my funds?? Idk weird.

4. After 24 hours, you then are asked to out in information for a a withdraw, but oh wait! They need your phone number, better register that in the system as well … and another 24 hour ban due to security information changes.

5. Support is very subpar, and the chat robot just put in circles and redirects you until you can finally get the option to speak to a human. Which usually just brushes you off to find the answers yourself.

Overall worst experience with a crypto trading app that I’ve ever experienced. The KYC is also very obnoxious, messy and complicated. I wish I never deposited money. Thankfully it was only a small amount. I am going to do what I need to so I can get my money back and then putting this service in my rear view mirror.

I don’t know how this app/service is even around.

Thank you for bringing this to our attention. We are sorry for any inconvenience caused. We appreciate your patience as we work on resolving these issues and improving overall app performance. Your feedback is valuable, and we're committed to delivering a better experience for our users. It can be frustrating when technology doesn't cooperate as expected. Kindly send a detailed question to our support email at support@mail.gate.io; Our customer service team will assist you in resolving your issue. We are here to help and aim to resolve this for you as quickly as possible.

I placed a limit order to purchase a coin when/if the price falls to x.The available amount of USDT I was using for the trade was immediately deducted from my account as usual, however the record of the trade is nowhere (it should appear in “my orders” as usual). I am not a beginner and have used many exchanges.

It’s not in “my trades”, “trade history”, just gone with no record. Clearly an issue of the mobile app not syncing with desktop. I put in a support ticket only to get a response explaining to me as if I was a beginner, how the limit order system works, when in fact what I need is an explanation as to why there is no record for my transaction yet my account was debited the amount for the transaction. When your crypto literally just disappears and support tells you the ticket is “settled”, it doesn’t give much confidence to continue trading on the platform.

Before this experience I would have recommended trying out their platform due to availability of so many coins. Issues like this are never really acceptable, but if their support was able to understand my complaint and actually look at the account, it would be less egregious. At this point this is the only crypto exchange I have used that has actually lost a transaction, can’t provide me with an answer, and at the same time won’t verify my account.

Please resolve my issue.

We're aware of the performance issues you've encountered, especially while you trading. Our team is actively working to enhance the app's speed and responsiveness to provide a smoother trading experience.
Thank you for bringing this to our attention. We appreciate your patience as we work on resolving these issues and improving overall app performance. Your feedback is valuable, and we're committed to delivering a better experience for our users. It can be frustrating when technology doesn't cooperate as expected. Kindly send a detailed question to our support email at support@mail.gate.io; Our customer service team will assist you in resolving your issue. We are here to help and aim to resolve this for you as quickly as possible.