GBGO firstconnect 4+
Report incidents and losses
GALLAGHER BASSETT SERVICES INC
Designed for iPad
-
- Free
Screenshots
Description
Great news! GBGO® firstconnect app is now available from the App Store!
GBGO® firstconnect is a FREE, easy to use mobile app that allows GB clients to submit a loss for all major lines of coverage securely via the web, phone or tablet.
Some of the features/functions available to users are:
Supported Lines of Coverage – Workers’ Compensation, General Liability, Auto and Property
Multi-channel reporting - Loss reporting from phone, tablet and web
2-step approval workflow - Managers can review, edit and complete the loss report
Faster data entry with SMART forms - Improved data accuracy with error handling and validation
Attachments - Upload photos, videos and documents from site of accident
Completed reports - Immediate confirmation on successful submission of a loss
Track previously reported losses - Branch info displayed on completed reports
FAQs - Get answers to frequently asked questions 24x7.
To contact GB Technical Support, please email gb.firstconnect.support@gbtpa.com or call at 800-284-5213
GBGO: Taking claims management mobile
What’s New
Version 0.13.0
Fixed bug for user unable to login into app.
Ratings and Reviews
Useless
At first I was relieved that there was an app available to use for claim management.
I am beyond disappointed. I can’t even measure the disappointment. The app developers are obviously not aware of how GBS needs it clients to use the app. That first call really unnerved me!
I have been on light duty from work for 6 weeks now and still cannot login to the app.
I have contacted support 6 times have been given vague answers like “glitches” and “server problems”. That’s when I even get an answer. I was even given instructions for an app that’s not even available through GBS on a 4th attempt to get help! I tried to use the email support for login, but it will not work because, guess what, I am not logged in! I have sent screenshots, my claim supervisor has called and the last time I actually talked to a human in support, I was treated very disrespectfully and was told I am accessing the wrong app. I sent a screenshot to a specific email given to me by the developer and the support tech didn’t recognize their own app!
By law in my state, I am REQUIRED to report certain information and I am told by GBS I have to use the app.
I am stuck as I am constantly playing phone tag and spinning on the email merry-go-round. I am concerned that my claim will be terminated because I cannot process information.
I have received better tech support for other tech issues from high school kids and I wish I could one of them for help I’m so frustrated.
App Privacy
The developer, GALLAGHER BASSETT SERVICES INC, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Information
- Seller
- GALLAGHER BASSETT SERVICES INC
- Size
- 101.7 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2018 Gallagher Bassett Services, Inc.
- Price
- Free