Thanks for being a customer! This new version of the Geeni app contains improvements including:
- Login using your Google account
- Integration with Google Home app - link your Geeni account without an additional login!
- Support our new battery doorbell
- General bug fixes, security and stability improvements
Ratings and Reviews
Minor issues but overall it’s a good app
Bought the cw007 yesterday and mounted it to watch our front door from our window inside, since we have recently had a couple packages “disappear” from our doorstep. I wanted something cheap and easy to use until we can afford something better and saw that this model had good reviews. I love everything about it except for the fact that the playback won’t work on the app, it keeps saying “failed to connect.” We made sure the micro sd was empty on our laptop before plugging it into the camera. I formatted it through the app at least 3 times. Restarted the app. Restarted my phone. Restarted the camera. Etc. and even though it looks like playback is recording on the app it won’t connect. Preview which is live stream is working fine, but the main reason I bought it is so it can record and playback so I can see what is happening with our packages. Until this gets fixed or until customer service responds to my request I sent them yesterday I will be leaving a 1 star review.
Update: within a few days of posting this review the playback issue has been fixed. Guess there was an issue with the app because we stopped trying to mess with it. Never received a response from customer service but overall just glad the issue was fixed.
Developer Response ,
Thank you for your feedback. Rest assured that we take all your feedback seriously and we're working it out to improve our products and services. For questions or concern, feel free to contact our revamped support channels via email at email@example.com or call us at +1 (888) 232-3143, available from Mon-Sun 9:00 AM to 9:00 PM EST.
I thought I wrote a review already
But I’ll write another! I’ve had this little camera for over a year now, set it up in the office to see what my cat got up to when I wasn’t there and now have it in the living room pointed at my dog’s crate where he stays when we go somewhere. After the initial setup, it’s been a great little camera. I downloaded the wrong app at first, as I suspected a lot of people did who have this one star because it didn’t work, but called customer service and got the help I needed to get it straight. Btw, app is Geeni, NOT Merkury. Also, I recall I had to make sure the camera was synced to the 2.4 wifi and not the stronger 5 (we have both, and at first I automatically put it on the 5, apologies that I don’t recall the actual name but every time I sign into my account to get my internet connection I see both so I remember the numbers, I hope if anyone reads this they know what I mean) so that was also something I had to straighten out. Once done everything’s been fine, but recently I switched phones and have a new number, and I can’t see any place to change that, so I contacted customer service in-app and am waiting for a response. If I can’t change it I’ll have to create another account, I guess. Minor annoyance but doable since it doesn’t involve set up of the product haha.
I hope this helps someone out there. It’s a good product, give it a chance!
Developer Response ,
Hello there! Thank you for sharing your experience with the device and the app. If you would like to change the User ID Please remove all the devices that are added to your old Geeni account and then add them again to your newly created Geeni account.If you used your Mobile Number and no longer have access to it, the only option we have is to remember the password on your Geeni app. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at firstname.lastname@example.org or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
Surprisingly resilient and simple!
My home network contains so many devices that no router made can allow them all to connect at once. I have to have 3 routers using double NAT on each to keep everything online. Many of the cheaper IoT devices have to be regularly unplugged and plugged back in to maintain functionality/connectivity. The Geeni system, for being one of the cheaper lines, somehow is one of the most reliable of all the different manufacturers and brands that I have interlinked. Stays connected better even than the Belkin and iHome products.
[Update: Somehow just realized I was writing a review for the app not the camera...I have 2 White scale bulbs, 2 smart outlets, and one of their cameras. Also, I have a different manufacturer of smart camera in every room, including 2 in the hallway (one at each end) and 2 outside) - explicitly TO test them against and with each other and demo differences and compatibilities to potential smarthome builders. Review applies to all 5 devices that use this app as well as the app itself. ]
Developer Response ,
Thank you for taking the time to write about your experience with our Geeni device. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at email@example.com or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
- Merkury Innovations LLC
- 101.3 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- Rated 4+
- © 2018 Merkury Innovations LLC
With Family Sharing set up, up to six family members can use this app.