GEHA 4+

Every time I go to login, it wants me to change my password. And, it never updates. Keeps asking me to enter new password, then it doesn’t accept them. Tells me to create a new account. After going through all the steps to create new account, it tells me I can’t have another account with the same email address. No other app requires me to change password every six months. Next open season, I will have to reconsider staying with GEHA.

I don’t think I have ever successfully logged in with my credentials on the first try. The app is constantly making you change your login information and even after you change it, you can’t get in. This problem has been existing for well over a year. No other app that I have is this adapt at the basic login function. If you ever can get into the app, it’s fairly user-friendly. But who would know that, since you can’t log in!

The constant password change requirement makes this app a royal pain. How often do you think people need to look at their health insurance app anyway? Seems like I have to change the password each and every time I want to access my information. Then, once in, it’s a crapshoot as to whether or not any detail is available on a claim. Usually there is not. This app has gotten progressively worse instead of better.