GeneralAire WiFi App 4+

Good when it connects

Nice app to remote monitor a dehumidifier. However, it connects maybe 20% of the time. Mostly get login failure message.

Dehumidifier shows wifi signal is 90%, so it isn’t a wifi problem. Also, the ecobee and roomba have no issues with the wifi.

Super Helpful App Control

Having this app is awesome! Saves going to the crawlspace for adjustments - so practical. I made the mistake of trying to connect with the app to the dehumidifier without reading the instructions, and it didn’t connect. Then after reading and following the step by step instructions in the manual - connecting and controlling from the App has been flawless ever since. App works on both mine and my wife’s devices.

Had high hopes

I have a version 4 dehumidifier. It connects just fine to Wi-Fi but the app wont connect to the dehumidifier. It just crashes. No error messages or anything that can be used to troubleshoot. Customer service is nonexistent. Had high hopes. The dehumidifier is built extremely well and the company is based in North America but the control system is buggy and customer support is really bad. Stay away from the dehumidifier and the app until the reviews start improving or you’ll be in for some major frustration IMO.

Developer Response ,

We've released updates to the app that improve the issues you were seeing. If you are still facing issues, please reach out so we can help your situation.

Thanks!