Genesys Care 2.0 4+
Genesys Telecommunication Laboratories
Designed for iPhone
-
- Free
iPhone Screenshots
Description
Genesys Care 2.0 mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care. This can also be used to receive push notifications on personal, Company, and Account level Case updates. Also, the users can opt for notifications on Alarms and Cloud Incidents Notification. With the help of Chat functionality, the users can directly interact with the Case Owner or any available analyst in real-time or they can make voice calls to the case owner.
Requires data connection, registration with Genesys Care, and valid entitlement.
Genesys Customers:
Please use the same credentials as for the Support web site.
Please contact care.mobile@genesyslab.com for support and assistance.
What’s New
Version 10.2.2
• Refined Incident and Maintenance Notification
• Provided Case share option
• Enhanced search option
• Added Notify Users option for Escalation
• App Video Tour in Help
• Refined Case favorites
• Bug Fixes and Improvements
Ratings and Reviews
Excellent start
Great app. Love the Escalate option. Now all we need is to allow creation of new cases (that would be super convenient), chat (sometimes it’s quicker to go via chat to settle details, instead of back and forth), and direct dialing of case owner (pending availability). Or in case direct dialing is not desired, allow a scheduler to be integrated with ZOOM (or Genesys Callback).
App Privacy
The developer, Genesys Telecommunication Laboratories, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD
- Size
- 60.5 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.1 or later.
- iPod touch
- Requires iOS 12.1 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Genesys Telecommunication Laboratories
- Price
- Free