GEO Staff App by BuildingLink 4+

INCONVENIENT

The app doesn’t register packages after scanning, which makes it tough to get work done efficiently. Right now, the only feature that works consistently is the shift log. Since the update, the event log tab is confusing colors aren’t consistent and it’s easy to make mistakes. The print layout is also clunky and hard to navigate, like scrolling through an endless list of codes. Please make the app consistent and user-friendly. We handle hundreds of packages, people, keys, different routines, and buildings every day, so we need something that works well. A dark mode and a more customized layout would help us all do our jobs better.

Not Syncing

The new app is failing to sync information. Every one of my employees has things that have failed to sync despite several attempts to sync the information. This is creating issues because packages and unit information is not updating.

Developer Response ,

Thank you for your feedback! To resolve any functionality issues, our first recommendation would be to uninstall the app and reinstall it. If you're still experiencing issues with synchronization after reinstalling, please contact Support at 877-501-7117 Ext. 0 or support@BuildingLink.com and we will be happy to help! Have a great day!

Terrible access to expensive software

Building Link is the most expensive software for HOAs (double the price of most). It has great features but somehow they think app access is optional. Managers can’t sit at their desk all day on their PC. They have to have app access with a functional and complete user interface. Too many functions missing and it seems to,spend a lot of time crashing. Our residents hate BL because the sister resident app lack functionality and they have to be on a browser. One function that absolutely needs to be in the app is the directory. Imagine going on your PC browser to look up a phone number and then dialing it on your phone. Lame is the only word.

Developer Response ,

Thank you for your feedback and our apologies for any issues you are experiencing. We will be updating the app frequently this year including updates in the interest of feature parity between app and web. In the meantime, we may be able to find some workarounds for any pain points you're experiencing. Please contact Support at Support@BuildingLink.com and we will be happy to help! Have a great day!