Georgia's Own Card Manager 4+

The app is the most basic of financial/banking support apps I’ve seen thus far. Literally the reason I don’t use my CC, is because I can’t efficiently manage transactions, get payment alerts, see payments pending/scheduled OR (wait for it), view my CC statements! Who wants to risk missing a payment or not paying enough due to shoddy reporting. The app literally has no value outside of turning travel notifications on/off.

I have had Ga’s Own online banking for over 11 years; and never had an issue determining what I owed base on what showed “Pending”, “Posted”, and “ Current Balance “. But now, this APP shows a single charge as both “Pending” and “Posted” - very confusing when I am trying to zero out my monthly “Current Balance” for credit reporting purposes. With the old APP it was simple math, that always based on my “Credit Limit” and the amount of my purchases with whatever banking charge was included. I just called and went through my card purchases with what is shown online, and the information could not be reconciled. Finally, the banking associate told me there must be something outstanding that is not showing up. All the purchases I have made are listed (as stated before- both as Pending and Posted). I told her I would wait a few days and check my account again. As stated by many others, I never had this issue with the old APP. I am giving this APP one star with the hope a low rating will prompt changes to improve it, or motivate Ga’s Own to return to the online credit card system that worked.

I have never been so frustrated with Telco as I am today. Yesterday attempting to log in to one of my joint accounts to pay a bill I got locked out for using the wrong password. There is not a place, that I can find, on this new app to reset me password. I was on hold yesterday over 17 minutes and today over 23 minutes only to be told someone will call back. This new app is the worst enhancement that I’ve ever seen. Many more keystrokes to pay a bill. Why have they taken something that was fairly simple and user friendly and made it so difficult to use. Customer support, customer service…..gone. Terrible change.