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Can’t even open app

I am a student at the University of South Carolina. I’m not sure if it’s just an issue with my institution, but for the past two months I’ve been unable to launch the app. Upon opening I immediately get an error message. I am unable to connect to anything, and re-installing the app has somehow made the problem worse. I am now not even able to enter my institution information. I really rely on this app to help me manage my campus money, and I’ve had great experiences with it in the past, so this really saddens me. I hope a fix is found for this soon because I would really like to be able to use this very genuinely helpful app again.

It’s so bad

This is by far the worst app I’ve ever had the misfortune of having to use. It routinely crashes, it’s ungodly slow, and every few days it just logs you out. EVERY time I go to order food I have to spend 5 minutes fighting with the app before I can even place my order. Half the time I go to order, the options just don’t show up. I thought that this app would get better but it’s honestly just gotten worse. They added a Face ID feature that they practically beg you to use, but after a couple days it just stops working entirely. And sometimes the app breaks so bad you have to just completely reinstall it. What a joke! Unfortunately I have no choice but to use this app as a number of my university’s dining options are online order only, but it’s such a hassle to use that sometimes I just skip eating because I don’t have the time or patience to fight with this sorry excuse for an app. If you’re a university, PLEASE don’t use this app, your students will thank you.

UPDATE: Developer responded saying my issues have been fixed, no they haven’t. You guys haven’t fixed jack, and if anything it’s gotten worse because now the “find your institution” page won’t even load, and I have to delete the app every time it asks me to log in… WHICH IS EVERY TIME I OPEN THE APP AFTER A DAY.

Developer Response ,

Hi, we are sorry for the inconvenience this has caused. We’d be happy to take a look into this for you, please contact us at GETfeedback@cbord.com. Please provide the institution you are associated with, your version number, and iOS version in the email. Thank you.

Clumsy

*UPDATE:
I received a reply from the developers asking for more information. My children attend the University of South Carolina. My daughter is a senior and my son is a freshman. In order to manage both accounts, I have to have the app in two locations. The app does now allow to switch between students from the same school. I understand that I could go ahead and add funds through their website, but because of multi-layer authentication, my kids basically have to be here for me to add extra funds, which is why I downloaded the app to begin with - with the app, and my facial recognition, no additional authentication was required. Updating the app to allow switching between students as well as switching between schools would be fantastic. Many of my friends have children attending different schools, and it would behoove the developers at CBORD Group to work on making this app much more user friendly!

I only use this to add funds to my kid’s college card. I have a second child starting college and no way to add that child to this app. This means I have to put it onto a separate device in order to manage that account. Allowing app to manage multiple accounts is must!!!

Developer Response ,

Hi. Thank you for providing additional feedback! We have a solution for this, but it will require the university to enable Guest Login on the app. Guest Login allows users outside of the university to create a profile (no University login) to deposit money for multiple students at the university. It will also allow you to save the student information and place food orders when you are at the university. Right now South Carolina only supports one time deposits on the full site get.cbord.com. Please reach out to us at GETfeedback@cbord.com and we will pass this information over to USC. Thank you.

I think we can officially crown this the worst app ever

Literally all the negative reviews are accurate. It won’t even let me create an account, which I need for school. I follow the create account process and it tells me that my account doesn’t exist. Yeah I’m trying to create it. Shame on you, and shame on any school that makes their students use this app. Don’t any schools look at the ratings in these worthless apps? Update: it managed to get worse. Now it deleted my account because who knows why. So I get to do the entire process over again. So much fun. Oh, and every time you leave the app for 3 seconds to look up your school ID number or something, it deletes everything you’ve already typed in, so the process takes more unnecessary time and effort. I always enjoy having my time wasted, I think we could all benefit from less time spent with our families, or doing anything actually productive, due to the total incompetency of the app developers. Thanks so much. Update 2: I started trying to create an account before lifting weights at the gym and I’m seeing immense progress in my physique. If they just changed the marketing, this could be a really useful app. I think it could really take off

Developer Response ,

Hi. We are sorry for the trouble you are experiencing. For further assistance, please email us at GETfeedback@cbord.com. Please include a description of the issue you are facing and the institution you are associated with. This is likely an issue the institution needs to address with activating your Card System ID. Thank you.

Bad things happening to it

My college has decided to use this app for three of their dining options. During the first week of school it seemed okay with allowing me to order and use the school bucks that we have to pay for it. Then after that I get a weird message about some data thing and it won’t let use the bucks without adding a credit card. That credit card part is very annoying and it is already a month into using the program. It has been happening in my dorm and walking outside to order. Clearly it needs a lot of updates and readjustments to ensure that it does not happen. This is not a great app for college students to use when it has the worst bugs ever and seems to not be working good for the students. I do not understand why we need this app for the school especially when they are down on workers but that gives no excuse for why the app is not fully functional for lots of students. I have already alerted our cafeteria head manager about the issue and they were working on fixing the problem. I am surely not the only one I would think who has this issue at the moment. Please fix it

Developer Response ,

Hi, we are sorry for the inconvenience this has caused. Please let us know your institution by emailing us at GETFeedback@cbord.com, so we can pass this along to the corresponding admins for assistance. Thank you

What a disappointing excuse for an app. Jim Hoefflin should be embarrased.

There are just too many issues to consolidate into a review. As a software engineer with extensive experience in a multitude of programming languages (including Swift, the language I believe was used to build this application). The amount of bugs and loose ends makes me feel like they paid a team to make half of the app and let a pack of wild wildebeests scrape together the rest. Stop with the segues, there are too many segues. This is such a basic app and I do not understand why it is so awful. Literally ask any highschool student who can do "Hello, World!" To finish the rest of your app and they would do a better job than whatever team you scraped together. My college uses a CBORD suite and it is a known joke among all students. So thanks I guess for making us laugh with your mediocre business. I mean its not that hard to do door keys, food ordering, and laundry. 3 things! 3! All of these things are done poorly. I could run my University better with an Arduino and a box of paper clips. Do better.

Unable to connect

The app was working great awhile ago (before update in February?), but it stopped. I figured maybe it needed to be updated or an OS update did something, so I deleted it and re-downloaded. Because of that, it was necessary to re-enter my login information. Now, it only provides a list of schools when the phone has been rebooted, but that’s irrelevant because when I log in, I get the message, “Oops! login failed, please try again.” I can log in via the website with the same credentials, so it’s not an error with my name/password.
I thought it might be because I’m overseas and some law changed that would prevent it, but using a VPN and connecting to the US didn’t work (despite working fine abroad since I first installed it in 2017). I was recently in the US, but even being there and without the VPN didn’t make a difference.

UPDATE:
Changed back to 5 stars - because it’s working again after contacting the university card services and discovering the password had been changed.

Note: the app should have a less cryptic message when this happens! Also, why not put the contact that replied to this message in the AppStore developer contact? A lot of time was wasted getting it working again when it really should have taken a minute.

Developer Response ,

Please send an email to GETFeedback@cbord.com with detailed instructions and we will be sure to help you with your issue.

Bug report

I have recently noticed that when the app is loading upon opening, occasionally it will display the barcode page(Before logging in). I am able to actually make payment with this barcode displayed. This essentially bypasses the pin/faceID check at opening stage and is a security risk.
I am confident that this is a bug since I have seen other apps displaying an “in-app” screen occasionally upon opening, which is usually where you turned the app off last time. It is in most cases not a big deal, but for this app in particular it is a problem, since it displays a usable barcode for payment.

Developer Response ,

Hi. Thank you for providing feedback. Can you write to us at GETfeedback@cbord.com. Kindly include a description of the issue you are facing. We will investigate immediately and share this with our developers. Thank you.

I’m astounded by this app. It’s horrible

I feel honored to have the experience of using this horrible app. Truly it is a testament to how far programmers have come. Now I can use other apps and be happy with their minor glitches, because they pale in comparison to this app. I tried to set up an account, and it seemed to not work (for no apparent reason). Then I got bombarded with three emails sending me different verification codes. I tried to set up my account, and had to do so three times, for reasons unknown. When I tried to set up my FaceID it asked for a pin 3 times, not working (again for no apparent reason) each time. The last time I was entering a pin, it suddenly worked, but I hadn’t even finished entering it. It’s slow, it’s glitchy, and it’s very annoying. Also seems like these are recurring issues that aren’t getting resolved.

Time to "GET" something better

Unfortunately, my university chose this app for ordering on-campus food during the pandemic in order to reduce lines. This is the worst app I have ever used. It doesn't just need a lot of work -- it needs to be rewritten from the ground up by a different software company. Because of this app, I often stay hungry due to its stupidity and poor programming, as it fails to do anything useful. Random cryptic error messages, being kicked out of the app, and having to reinstall are common occurrences that you will have to "GET" used to if you actually want to use this app.

Sometimes the menu for ordering food stops responding, making it impossible to scroll. It can happen if you leave the app and then go back into it, or if you go through many options in the menu it will just stop scrolling.

Developer Response ,

Hi, we are sorry to hear this. We will be fixing these issues on our next release that wil be available in the upcoming weeks. Thank you for your patience.