Getaround New 4+

I use the Getaround app often, the car experience itself is great. The app though, has been giving me trouble ever since Getaround migrated to the new app in January 2024.

“Sending” photos during pickup to start the rental is very slow. I’ve been told it’s due to poor reception, and customer service told me I have to wait until I get WiFi to complete the pick up process. WiFi is very rare to come across in public car areas (parking garages, parking lots, etc) - people are more often using data. Additionally, one can’t return the rental if the initial photos haven’t been sent. I had to talk to customer support to manually end the rental. I never had pickup/return issues related to the app before the new rollout.

Hi,

Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry to hear about your experience with the new app. We have noted your feedback points and have shared them with our internal team for further review.

- Getaround

REPORTING THESE SCAMMING THIEVES TO THE BBB. THEY DO A BAIT AND SWITCH THEN OVER CHARGE AND EVEN DOUBLE CHARGE!! ALSO, FILING A FALSE DAMAGE CLAIM WHEN THEY HAVE ALL THE PICTURES FROM CHECK OUT AND CHECK IN!! I gave the car a one star review because the car was in terrible condition, which I reported at pick up and sent pictures so I don’t know if it’s the owner of the car making this false claim but either way get around allowing it to happen and I’ve spent over a month trying to get $155 back that they overcharged me and they acknowledge overcharging me and they still have not refunded the money. Claims were not made until almost a month after rental was returned about these false damages. And you’ll never get to call them on the phone after you return the car there’s no way to contact them. The phone number is all of a sudden disconnected so you have to do everything through messaging and I don’t know if they don’t understand English or what the problem is why they haven’t refunded me my money that they double charged me for they charged four of my cards and they acknowledge this and still have not refunded the overcharged amount.

Hi,

Thank you for your review. We take all feedback seriously and use it to better our product and services. We'd be glad to review any charges that you believe were made in error. Should you still have any outstanding issues, we are happy to resolve them with you. Please contact our customer support for assistance.

- Getaround

The new app has A LOT of flaws. First, I hate that I can no longer see the exact location of the car when picking it up, the new app just gives a general location. Which means you’ll be wandering around some random neighborhood looking for the car. Second, the new app doesn’t show exactly when a car is booked anymore. In the older app, a calendar was available to see when the car was booked so you could book around other reservations. And third, if a problem arises with your rental upon pick up, the owner has to have another car for you to book. With the old app, if something was wrong with the car Getaround could immediately rebook you for any car close by. That’s extremely inconvenient not only because not all owners have multiple cars on the app but because you’ll have to wait several days for a refund. I recently booked a trip that cost $300 but the car wouldn’t start, thankfully I had the funds to book again but not everyone does!

Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our products and services. We're sorry to hear that we did not meet your expectations. We have noted your feedback points and have shared them with our internal team for further review. Feel free to check our Help Center for guidance and for more information.

- Getaround