Bug fixes and performance improvements
Ratings and Reviews
Getaround will treat you like family, or better. YOU CANNOT GO WRONG WITH THEM
Any problem, any time, they will make it right and you'll be warmly greeted in what I consider to be the prompted answer time I can remember. That includes email which is NEVER that way with any company, but I guarantee you this, if you called your mom or dad how long would it take for a call back? Because I guarantee Getaround is faster than that! I never ask for a refund or retribution when I call companies I do business with to give feedback, Getaround makes sure you don't even have a moment to think of the situations impact on you, instead they take care of you, the situation and each of the now 6-7 agents I've talked to are some of the most genuine people I've ever encountered in a support call center and frankly businesses resolution team, they TRULY care and you'll know that from the first minute when you hear the way they greet you.
If you truly take the time to consider the variables that can occur with the business model of high turn over (back to back) car rentals ESPECIALLY when rideshare drivers are utilizing them, than you'll be a bit more forgiving with issues Getaround cannot possibly cover if you still want to maintain the low cost and on-demand selection they have, because its bar none in their industry.
Use Getaround to waste time & money!
Twice in a row now, getaround has failed to notify me that my reservation has been forcibly changed, sending me to a car that doesn’t exist when they could’ve easily notified me before hand. With the first car, I was sent to a location in an unsafe neighbor, miles away, and the car was unaccessible. Upon calling customer service (20 mins on hold) the getaround rep *graciously* offered to cancel my reservation and give me a $20 coupon off my next trip.... how kind! The second time, I specifically booked a getaround in a garage to ensure there would be no issues (like last time) and once again, I show up and the car was miles away, when seconds earlier the GPS had shown it was in the garage. After another 20 minutes on hold I get through to a rep who also *graciously* offers to pay for my Uber across town to the new car, in downtown San Francisco, at 4pm rush hour, on Memorial Day weekend. New car has worse MPG so now we are stuck in traffic for more time, paying more money. Try getaround today to have your trip delayed, a horrible customer experience, and everything will cost more!
I'm very impressed with this App!
I just recently got a car from GetAround Miami and my experience was bittersweet - the first vehicle that I reserved was a Grand Cherokee Jeep - but it was not located where I was told to pick it up!
I had about 15 small boxes to load into the vehicle - but it was nowhere to be found! I was then connected to an F-150 but it was located 35 miles away from my Downtown Miami location.
Due to this mix-up - I was upgraded to a BMW X1 that was located near and it worked out just fine.
The problem is this - while I traveled to the X1 - just 10 minutes away from my location - random and homeless street people rummaged through my unattended boxes and belongings and stole much of my stuff!
My experience with the rider support team was beyond excellent. They are attentive and do everything to set things right.
The other MAJOR problem was that my first car of choice was a vehicle priced at $42 - the vehicle that I ultimately drove was $81 dollars. I'm hoping that GetAround will credit and adjust by costs and refund over $350 - by overcharging me for the use of a vehicle that I did NOT want - the price was double my budget!
Overall- my experience was great with the exception of being charged 2x more than what I wanted to pay.
The BMW X1 was just amazing. The host - Jonathan was also great!
I'm assuming that my overpayments will be credited back to me ASAP.
THE app works great and the vehicle is a pleasure to drive.
With Family Sharing set up, up to six family members can use this app.