GetGo +12

Frustrating issues

This app is useful, but also frustrating. If it can store my name & amount of my annual savings, then it should be able to also remember my preferred store and previous purchases. We use this app to save time, to make more efficient use of our time off work & to help restore some quality time together when we are off work. The recent app updates are now necessitating additional time to be spent re-creating my grocery list & even having to re-select my preferred store. When searching for grocery items or when reviewing e-Coupons, after looking at a specific item, it takes you back to the very beginning of that page, not where you had just been within the app—this means you must take additional time to find your way back to where you had been. It is very irritating. In the time it takes to re-create my list, I might as well just physically shop at the store. Hoping that Giant Eagle will quickly improve this app. We love
Giant Eagle; however, many competitors are now also offering curbside pickup & home delivery options... it might be time to consider trying some of them.

Resposta do desenvolvedor ,

Hi SunNSnoRN2018,

Thank you for your feedback on our mobile app. We've recently fixed the issue you were having when reviewing the details of the coupon and returning to the list view. Please update to the latest version 3.2 to take advantage.

We apologize about the confusion of the curbside experience in the app. At this time, the curbside offering is an external website promoted within our app. Our team is working diligently to bring new and exciting features like curbside to our mobile app.

If you have additional details to share about your experience, please contact us Monday thru Friday 9am-9pm at 1-800-553-2324.

Thanks,
Giant Eagle

Poor response time

I notice that, consistently in the late evenings, the ap does not seem to responsive. The store lost out on a $50+ order once because of this. Right now, Tues, 10:35 pm ESR, I’m having the same problem. Even in the day too, though, the ap is VERY slow to respond. I find myself adding my item to my get n go order multiple times bc it is so slow. Once it finally does respond, it has 4-5 of that item! It should be much more nimble.

In addition, I would like to be able to add special instructions. For example, when I order a 14 inch caprese sandwich, I want it cut into 4 pieces & each piece individually wrapped. I also want the pesto spread on top & bottom halves of the bread, not too much on 1 side only, thereby making that side of the bread soggy. Some people do this but some don’t. There is no option for special instructions & there should be.

Also, for that same sandwich, it asks if you want no cheese. The cheese is ALREADY in the sandwich. The question should be, do you want ADDITIONAL cheese. I once said no to the cheese question& they removed the caprese, making it a pesto tomato sandwich!

Useful but frustrating

I primarily use this app to order food for pick up at GetGo. This app used to work pretty well for that particular purpose. However, at some point, an update took away the “back” button when ordering. This makes ordering an extremely frustrating process. Let’s say I want to order an item. I choose the category, customize it, and it to my order. In order to add more food to my cart, since there is no “back” button, I need to select the option at the top of the screen to choose a getgo location or pick up time. As far as I can tell, this is the only way I can get back to the beginning of the process. In another scenario, let’s say I want to explore the menu options under wraps. If I don’t like any of the choice, or they’re sold out, or I accidentally went into the wrong food category, I need to press the getgo location or pick up time option from the cart to get back to the top menu. If you could add the back button again, I’d really appreciate it.

Resposta do desenvolvedor ,

Hi irqnreese,

We are fixing this and will have a new version, back button included, to you in two weeks. Sorry for the confusing experience! Thanks for letting us know and for taking the time to write a detailed review.

If you have any more feedback, please provide it here, on our social media channels, or to our customer care team - 1-800-553-2324

- The GetGo Team