GetMyBoat 4+

I rarely ever write reviews… but GetMyBoat has thought of everything. I’m a repeat user and will 100% continue to book future trips through the app. It is super easy to use. After researching several competing platforms, I can confidently say GetMyBoat is the most user friendly, by far. They also seem to have the most boat options in each of the various cities I’ve now booked a boat. And, the boat owners/captains have always been immediately responsive, as well. Five stars for sure.

Thank you so much for your review and for being a 5-star customer! Please tell your friends and I hope you enjoy many amazing experiences on the water with GetMyBoat.

Stay away. We got stranded in a wavy area with a broken boat! The "owner" gave us a broken boat and blamed seaweed. Owner in caps because he was offering us every boat on the marina and the registration which he only showed a picture of and did not provide was in another name. There was absolutely no safety training and only one life jacket on the boat and we were two. We did not realize this until after we left and there was no safety initiation. Also there was a broken sound warning system and the floating mat fell off as it was not attached properly. Was very dangerous for us to be stranded in wavy waters and there was no documentation given and we only had problems with this transaction. GETMYBOAT is a complete joke of a company and would not help us at all in this case. Their website took our money and does not have direct phone support. They are completely unable and not willing to help you when you need them. They would not help at all and their customer relations is a joke! Stay away.

Hi Erich2020! Our records indicate that you were provided with a refund for this trip and you have booked several others since then. It would be great if you could revise your review to reflect the more recent, fantastic experiences you have had with GetMyBoat. We are pleased to see that you have continued to be a part of our community with much success on other trips. Thank you for your feedback and for helping to make GetMyBoat better. As always if there is anything that we can to assist you please do not hesitate to contact our support team at support@getmyboat.com

Was caught by scammer on site lying about availability. While customer service was kind on the phone, was told someone would call me back to resolve my issue in 24 hours. That was a week ago - have received no callback.

Beware of scams on the site, customer service won’t help you.

Backstory:

I was looking for a boat to celebrate my fathers 60th birthday on Saturday.

Boat owner responded to one of my requests by changing the the date to Friday. I booked the boat Thursday night without realizing the change had been made (the thought didn’t cross my mind that someone would change the date like that). We were “no shows”. Boat owner made no attempt to call me, he was just messaging on the website and I obviously was not frequently checking my email.

I called boat owner after the fact on Friday to see what could be done and he said there was no availability for Saturday.

My sister and I keep searching on the website for another boat as we still wanted to celebrate my fathers birthday on Saturday.

Boat owner responded to one of my sister’s many inquiries and offered her the ability to book the same time slot I had requested on Saturday.

We obviously didn’t go with him, went with another boat owner.

Seems like the date swapping is a common ploy of this boat owner to defraud people and GetMyBoat isn’t doing anything to stop it.

I'm so sorry to hear about this experience. Please get in touch with us to investigate this further: support@getmyboat.com