GetYourGuide: Travel & Tickets 4+

Tour guide, Jeff, at Griffith Observatory

Jeff, the tour guide, met us on time at the astronomer’s statue at the Griffith Park Observatory. He had a group of 15 from five different countries yet he was engaging with everyone. I had a student with me from Italy and two American grandchildren ages six and eight. The children were quite energetic, but very interested in everything Jeff talked about—Mount Wilson, the sun, the galaxies, the moon rock and the asteroid sample.
Jeff is a 10 out of 10 as a tour guide. He had an orange hat that he would hold up so everyone always knew where he crowded observatory. He told an interesting story about Griffith J Griffith, and was grade mixing humor with a serious note. Best of all, you could see his fascination with space— the mystery, the dedication of scientists, and the potential of life elsewhere.
He talked to us about the two films, but they are not included in the tour. Still, we decided to stay, and were very happy to watch the one explaining the history of the belief regarding the Earth or sun being the center of the universe. This tour is excellent and I got immediate feedback from Get Your Guide personnel when I emailed a question beforehand. I wanted confirmation and got it, as well as answers about bringing water bottles and asking about the number of people on the tour.
Please inform of this compliment because he deserves it, and I told him I was going to write a review!

They won’t let you leave less than a 5 star review

I tried to give 2 stars but they don’t even allow it!! 😂 WOW. I recently tried this app/company for the first time on an international trip because they seemed so convenient and they had many more tours and opportunities than I had been easily able to find otherwise. However, after booking 3 items through them, I have spent more time on help chat with them tracking down and fixing their mistakes than the time spent on actual enjoyable activities, which is supposedly what they sell - convenient access to activities. My experiences with this company have included waiting in 15 degrees F for an hour for a tour bus that never came, an hour now on the app and phone after that to get that tour refunded, and more recently, more time out of my life after vacation is over tracking down why they are apparently recurring charging me according to my credit card alerts. Thanks Get Your Guide for enriching my life!

I will say that their customer service people are very friendly (they clearly get alot of practice), however, I prefer companies that get it right in the first place. Avoid them like the plague.

They did eventually refund…

I clicked to buy tickets to an attraction for a same day admission. Two people were with me and watched me click tickets for the Space Needle for a time a few hours away. When we got back to redeem our ticket, we were told it was for a different attraction a few miles away. The Space Needle employee said she has seen this happen frequently. I contacted the app and was told there was no refund possible and I would have to contact the attraction we mistakenly had tickets for. No one at the other attraction would answer the phone. No new tickets were available for the Space Needle for another 3 hours and we didn’t have time to wait. So no Space Needle and no money. Since the employee has seen this happen many times, the problem is with the app and they won’t help.
Update: After being refused a refund a few times, I emailed again due to their response to my poor review. A few days later I did receive a refund so that’s good. They even changed the listing name of the other attraction per my suggestion although they didn’t tell me, I just noticed. Their mistake did mean that my guests did not get to see the Space Needle like they wanted and I had to spend a lot of time trying to get help.

Developer Response ,

Hi, we're sorry you had this experience and we want to make up for it. Please send us your booking details at social.support@getyourguide.com from the email address you used to book the tickets. Please also mention this review and we'll get back to you with a solution. Thanks!