Giant Eagle ١٧+

I’m new on the App. I would like to know where the drop down menu for the notes, on six items, which I
wrote, disappeared to? I don’t want to hide my notes, and I do hope my shopper sees the notes, if not, it will cause problems. I did find the notes if I moved the food item slightly to the right, on the screen . If you can help with that issue on this order, I’d be grateful. And, let me know how to access the drop down menu myself.
I am going to love this App, the more
I use it. I did, however spend a great deal of time researching items, and the App.. I can’t do this every time, hopefully I will get better at it. I do love being able to enlarge product to see the fine print for the number of items in a package, and, the ingredients in a package, as well as nutrition information. Giant Eagle has terrific employees from the bottom to the top, for it is very evident in your service, your new ideas, you keep improving in every way! Now If prices wouldn’t keep going up for all of us, I’d be a very happy camper, I’m sure you would be too! Thanks for everything!! Jan

I used to love this app. I’ve been doing curbside pick-up since before COVID because it’s such a timesaver. But this past week the app has malfunctioned multiple ways. First it wouldn’t place any items into the cart. A couple of days later it let me add items, but I couldn’t pay. Tonight I got as far as hitting the pay button- but it scrolled endless and would not go through. I hit cancel, tried again and the same thing happened. Finally I uninstalled and reinstalled the app and was able to place an order. Hopefully it’s stabilized. But I wasted a lot of valuable time trying to get it to work.

Difficult to be able to tell which items are on sale on the app. It doesn’t list the sale price it just says it’s on sale so I have to keep going back to the online ad to be sure of what I am buying and the quantity needed to be able to get the sale price.

Also, too many items that you carry in store are not found on the app. For instance if you search “goldfish crackers” only two flavors show up on the app! You really have to dig to find the rest of the flavors, I believe you have to search “pepridge farm” instead of “goldfish crackers”to see the other flavors. How is a customer supposed to know this and why do we have to keep searching?? This happens with many items. Same with the Lysol wipes. Not all the types show up on the app and you do carry them in the store I’m shopping at. It’s frustrating. You have to keep trying different descriptive words in the search bar to find the items you are looking for and hope you can find what you are looking for. No other store website is like this. It’s a struggle to find the items I am looking for. So I end up shopping elsewhere or not buying everything I need from giant eagle. You should be able to simply search for “Lysol wipes” and all the Lysol wipes should show up. I don’t have time to guess and search anymore.