GIANT Rx +12

So many pharmacies seem to have numb employees that don’t have any compassion for you or how you feel ie; sick, in pain or whatver symptoms that ail you, could even be your insurance (ugh)…THIS GIANT PHARMACY IS A MUST IF…you’re looking for a pharmacy that truly CARES, willing to put YOUR BEST INTEREST FIRST and show it with staff that make you feel welcome and that you do matter, regardless of what you are dealing with. The concern, efficiency, knowledge and communication is top notch.
Thanks Giant Rx
A very special thank you to Charles and Savannah. You both are so personable and genuine. I sure hope you both know how much you’re appreciated…just by being you and choosing to be in this field. You both are willing to do everything you can to help us without ever making us feel like a nuisance…such a rare and beautiful find these days.
So many blessings to you :)

Another update:
Ability to see prescriptions in process has disappeared. Still no way to archive expired or one-time prescriptions. And the list of prescriptions is a cluttered mess. And now I have one prescription that appears 21 times!! It’s actually 3 individual unique entries, each of which shows up (exactly the same) 7 times. It’s astonishing to me that an organization this size has such inept app developers. Who apparently don’t even test the crap they put out there.

Update to previous review. You keep making this app worse. And now it doesn’t even work … nothing but error messages. Time for some upgrades to your IT staff. Generally, I like the app. BUT, and it’s a big but, there’s no option to archive or separate expired or one-time meds. It’s been brought up multiple times before but apparently Giant doesn’t read these reviews. Meanwhile I have a number of prescriptions that show as ready to refill even though they expired or have no refills remaining. Since there are several years of prescriptions showing I have some meds that are listed multiple times. C’mon man, it’s 2023. Every other pharmacy app has an archive option. Get your programmers working in this.

I will maybe update this review in the future with my actual star rating of the app itself.

But my local Giant Pharmacy is the most amazing thing ever. i’ve never experienced such a level of personal care and professionalism from a pharmacy. I know this has nothing to do with the app but in my mind that makes me want to give this five stars until I feel like articulating what I feel could be improved about the app, which is a good bit.

Functionally it works well. Prescriptions show up very quickly in the app after my doctor sends them. Although the interface and organization is often very confusing, and it is difficult to determine which ones are new, and which are old. Often prescriptions that have just been sent and will appear at the very bottom of the “filled prescriptions” section. I get a lot of prescriptions every month, so it’s especially chaotic for me. Submitting refill requests is seamless and I have yet to have an issue with the pharmacy not receiving it.

Anyway, thank you to my local Giant Pharmacy and its wonderful staff. They go above and beyond every time. I love you guys ❤️