GiftYa - Send Gift Cards 4+

Such a waste

I tried this because my sister was stranded with no money. Her wallet was stolen, and her car wasn’t working.
When I was originally looking for an e-gift card such as vanilla or something I saw this and text and assumed, hey this is probably better…but Unfortunately it’s not any quicker than getting an e gift, and it’s ironically more complicated and stupid as far as activations. I feel like this company was trying to be “different” by separating themselves from the rest of the e-card companies except there’s a reason people continue to use them ant not something new and different, and that’s reliability. This was a waste of time. Cost dbl the money because k had to buy an e-gift card regardless from another supplier to send her. And wait what might take a month to get a refund. Such a sham. Oh not to mention, the only way to contact them is by email which takes TWOOOOOOOO DAYSSSSS to get a resolved ticket. That’s awesome!
vanilla gift card is WAYYYYYYYY MORE convenient. What was a process started about two hours ago has turned into my sister still unable to use the money because her only options are either mail the physical card or trade for merchant which does us no good. there’s no chat, can’t get anyone on the phone, this is just a waste. It’s no wonder I never heard of it. Do yourself a favor and do not go with this company if you’re looking for a fast and easy way to send or receive money immediately
Don’t do it with this!!!

Developer Response ,

We are so very sorry for any time or inconvenience caused. It would be our pleasure to support and assist you. Unfortunately, these reviews don’t have any link to your email or order. If you would be so kind as to send us support request to support@giftya.com (adding this review). Once we receive it our Director of Client Care will call you within 24 hours to see how we can better support you or offer a full resolution.

Do not use.

The worst app ever. I had received my bday gift for a restaurant in the area and when friend and I went over, the staff at the restaurant wasn’t able to get it to scan, so we followed the app instructions and linked this gift card to a master card. I happened to leave my wallet in the car so we thought not a biggie let’s use her card, ya think?! So the linking was successful and we paid the bill, the balance on the gift card showed $0, we thought okay not bad, tipped our waiter to compensate for all the hustle she did trying to get this thing to work.
Few days later my friend informed me the charge did not go through, I go back to the account it shows my original gift balance, but now there is no option to link your cc account to the card, they had removed but forgot to update that in their FAQ as it is still there under the e gift card. So I engage with the customer service and send pictures or screen shots of when money was spent as we had issues with it and I happened to take the pic at that time showing 0 balance, and I sent the pic of what it look like as of today. The customer service is constantly telling me the money is there and that is not what it should be. The money was already spent and not trying to use it again or spend it again. The worst. Not again. Advising strongly against using this business.

You asked

If I’m extremely disappointed in the app and then the app has a pop up, that says they want me to write them then I’m going to give them one star. The app doesn’t have confirmations and the website is poorly built. I don’t feel confident as to where I know where my money is at there’s not even a pending transaction in my bank account and the only reason I did that is because my money didn’t work I originally tried to use it on DoorDash my card after putting my DoorDash on my card and it didn’t work after several purchases so I’ve moved my money to my bank account and there’s not even a pending transaction and my gift card says zero balance service. so since you guys asked, I would recommend that nobody uses the service and to save your money.

Developer Response ,

We are very sorry to hear about your experience. Our support team will gladly call you to assist you. We are unable to obtain the gift order details from this review but if you could email us at support@giftya.com we can further investigate and make sure we resolve any issues you are having.