I accepted a gig the other day based on the miles on the app which said 6 miles to the construction site in Littleton. When I put the address in my Apple Maps function, I was told it was 26 miles. That meant basically over an hour of unpaid time stuck in a car. When I brought it up to the rep, she said it’s not their problem, it’s the requestor that’s responsible. Obviously that’s not an acceptable response. Gig smart is actually responsible for that error. It is their duty to double check and make darn sure the facts are right. In addition, we are representing gigsmart when we work and it is their duty to take care of our grievances internally. So in this case instead of making $20 per hour, I made 16 per hour factoring in the time and the gas. Anyway, the point is; pay attention and double check the mileage to the gig. Do not accept gig if you’re unsure. And gigsmart? if you’re reading this make sure you understand exactly how far the mileage is from the workers residence to the job site. It’s VERY important. Thanks. Besides that it was a pretty seamless process as far as tracking the hours and getting paid. And thank you gigsmart for making work available to us people who need extra money.

I joined GigSmart about two weeks ago and at first, I was a little confused as to what work was actually available through the app because I wasn’t getting hired for any of the bids I was submitting. Also, there weren’t that many gigs to choose from at the time so it was somewhat discouraging at first. However, I get a notification on my phone that a company had offered me a shift with Designed Goods the following Friday night and I jumped right on it! It’s low key a bit of a process til you’re confirmed for the shift but I knew by Tues that I was officially scheduled. The only reason why I have the app a 4 star review is because, even though they prompted me with multiple instructions to click “en route” when I leave for the drive there , and the manager briefed me on what to do when I arrived and who to call. But the only thing that she/GigSmart left out….. was to inform me that we are required to clock in on the app as soon as we started working. Well, long story short, I worked the entire shift plus 35 extra mins to finish what I physically could manage with my foot. But I looked at the app, and it said the gig was completed since it was half hour past the scheduled quitting time. And that I couldn’t edit my timesheet. But I emailed support and it only took a day to fix! Thanks GigFam! And Designed Goods, see you guys for next round!

I really appreciate this app & the vast opportunities that it offers, but I’m rather confused at times. It seems as if I have to confirm a job 2-3 times to ensure that I’m going to show up & complete the job. When I 1st downloaded this app, I only had to confirm once. I’m noticing either last minute or after my shifts have been canceled that I was supposed to confirm again after I’ve already confirmed in front of the hiring manager. This is frustrating because I’m anticipating to show up to work & so are the employers that are expecting me. This isn’t a good impression that I’m showing Gigsmart or any of their partners. Currently, I believe my account has been restricted because of this matter & I was personally sent shifts directly from an establishment & now I don’t see them anymore. What is going on ? Can I please have some assistance ? I use this app to assist me with making up for bills that my other job cannot cover & that puts me far behind than I need to. Please, help.

Ultimately I requested to be removed from app. It came down to “options” I had for pay from client. I made a human error with clocking in in job site. I’ve never been late to any job. And I always represented myself and GigSmart beautifully. When I asked for help as the option I chose. I was met with complete rudeness and disdain. I was berated by a woman named Nicole. I explained my needs and was met with extreme and way left responses. I asked several time while speaking with this person to just leave a message to whom I had dealt with before. Which is a man named Stuart. The customer service I was given failed me. I never would treat a customer of mine with less than stellar decorum. When Stuart got back to me. He informed me of a recorded call. And our mutual kindness became non existent. As I stated the option I was told I could have chose. Was just that an option. My intent to chose option for GigSmart to expedite my pay on my behalf. From client that I mistakenly in error did not record. Well, it became a train wreck. I would not recommend this app. Jobs are not varied enough. Many glitches and again do not ask anyone there to look up your information. They will have a brain aneurysm over going above and beyond. I do hope more engaged staff and protocols happen. It’s a cool name for app. Other than that it’s just a waste of time.