Gimbal Pro 4+

I’ve been using humble pro on my Yomito for the past two years and love the results. Yet, today I’m trying to record a face tracked video with no success. The screen showed the record timer clocking, the gimble tracks my face and when dropping the recording it says successfully saved. However I don’t see the video. Not sure what’s happening. Rebooting didn’t fix. Reaching out to customer support...

The app works wonderfully for a while but, now I have a problem. I turned on my Gimbal pro and connected it to my iPhone 7. The app said my phone is connected to my Gimbal pro but, the blue tooth symbol on the app said I wasn't. I tried taking pictures and switching to video by only using the Gimbal pro. However, it didn't work I tried to use the app to connect to it once again but, it said I am already connected. The blue tooth symbol continued to show that I wasn't connected on the app. As I went to settings on my iPhone it said I was connected. The Gimbal pro is brand new but, it won't connect correctly while using the Gimbal pro app. The app tells me that I'm connected and not connected at the same time. I looked in the manual but, there is nothing about blue tooth other than telling me what app to use. Can someone please help me with this issue?

This app is necessary to unlock some of the more advanced features of my gimbal, however, the proprietary camera software in the app isn’t up to par for the quality of my phone camera. I should be able to shoot 24fps if it’s native to my camera. Update the UI as well and this app will be seamless.