Glacier Bank 4+

Huge Improvements

I absolutely love the new app —form and features, both… Much more user-friendly, sleek, clear to navigate. Very much appreciate the ease of adding an external account. I was thinking of leaving Glacier Bank because I need to use a credit union as well, but based on this new ease-of-use, I will likely use Glacier for most of my day to day banking needs. Thanks for the improvements.

개발자 답변 ,

We greatly appreciate the feedback and are so pleased to hear you are happy with your mobile banking experience. Please don't hesitate to reach out to us at your preferred branch office, or call us at 406.756.4200 or 800.735.4371 if we may assist you with anything.

New app review

The new app is not usher friendly. Deposits take far longer than before. Venmo’s even when you pay for instant transfer do not hit the account until the next day. At that rate I shouldn’t have to pay for instant transfer. My checks use to post immediately and now it’s 12-24 hrs. Also warning your customers the app is changing before rolling it out and disabling the original one would have been a nice heads up. I spent three days thinking I was typing something in wrong or something was wrong with my phone. I then had to hold for a substantial amount of time to speak with someone who couldn’t walk me through how the app worked because “they just rolled it out on us we don’t know how to navigate it either”. Highly frustrating. I’ve banked with you guys for years and never had any issues in any area of the bank until now. Not having access to my money immediately is the biggest loss for me.

개발자 답변 ,

Thank you for your review. We sincerely apologize that you have encountered an issue with your mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at 406.756.4200 or 800.735.4371 so we may gather some additional details and assist you further.

Getting tired of being overdrawn

Getting tired of being overdrawn because transactions will be pending one day and I’ll think that they have posted the next day and no they aren’t even in my transaction they are not even pending there just gone and I don’t realize it cause I just check how much I have not actually looking at the transaction thinking I can buy something then I’ll be overdrawn after that purchase at least the old app was accurate in this sense this app needs to keep track of transactions better which right now it does not instead it lies about how much money you have