GO Miami-Dade Transit 4+

I am new to Miami-Dade Transit. I have been using the bus system for more than 2 weeks. It has been very frustrating trying to learn how to use the app.

The main problem is buyingand loading passes. I had to buy a physical card to obtain a 7 day pass, which I don’t understand why it cannot be a digital mobile pass. Then when the week was over I bought a one month pass. But when I look at my easy card details on the app, it shows a value remaining of only $1, not the $112 that I paid for the monthly pass. Also, it states nothing about my easy card being loaded with this monthly pass.

I would be happy to meet with employees of the transit system to explain in detail how I think the app and card purchases could be improved.

This new update is the worst UX I’ve ever seen. I’m tech savvy and it’s wasting too much of my time to navigate. I can’t even imagine the positive reviews here are real. Very creative with the black background alternating fluorescent highlights (It’s like Lightbright!) but has almost no functionality or accessibility. Whoever got the pitch and decided to approve this update clearly never actually tried to use it the same way you would in real life; on the fly from your mobile while rushing to catch a bus. I’ve been looking for the bus schedule. Not the next arrival times but actual list of times it will leave during the day and still haven’t found it after three serious attempts at the app. It takes forever just to locate the bus info Im looking for, once you adjust to the color assault on the eyes. The whole purpose of the app is to locate your bus info quickly and easily. No frills necessary.

I normally don’t write reviews on anything but your app just went from very useful to acompleje waste of time in one update and it needs to be fixed. Please fix it. If you all need someone to facilitate a design thinking workshop, particularly your empathy mapping exercises, I’m happy to help.

I downloaded this app for my aunt and my mom unfortunately they don’t have a car so the rely on this app heavily like most people in Miami the ones that use this app are elderly and don’t understand how to use their phone properly at first the app was a little wonky but still usable with its light colors and easy to find options now it’s harder for my family to use and all I do is worry about them how they will get home if they will miss the bus it’s dangerous waiting for the bus and the train I understand it cost money to make an app better to develop it and launch it but please, please make the next update better not for me but my family and everyone else that relies on this app to get home safe add a Spanish option and an easy to find options like before the latest update I hope someone reads this soon and if whoever does read this does something to better improve the app thank you and god bless you just remember who you make this help for and what you do does matter and it affects the lives of the people you help