GO2bank: Mobile banking 4+

I’ve been with GoBank for years and switched over to GO2bank. Getting my money switched was frustrating and confusing, but it worked out in the end. (I originally gave it 1 star due to the frustration, but it all fixed itself in the end.)

The only reason I’m not giving it 5 stars is because many useful financial apps like Experian or Acorn do not recognize GoBank/GO2bank. They are never listed. I can’t even request GO2bank to be added to Experian cause there’s a digit in its name. Even when I tried to connect my GoBank account to GO2bank through Plaid, nothing came up when searching it. It’s ridiculous that other companies don’t recognize it even though it’s been around a long time and I was online banking with them way before other online banks started such as Chime. I think if there is a way to fix it. It would help customers out so much.

One more small critique is I liked the simplicity of the GoBank app home page. I don’t like GO2bank’s. I’d like to be able to clearly see my account, see any savings, transfer funds, etc. in one place like GoBank.

Hello, thank you for your rating. We apologize for all the trouble you've experienced. Your feedback matters to us as we strive harder to satisfy your banking needs. Have you tried searching these banks directly on the GO2bank app? You may visit www.go2bank.com/help/moving_money/transfer_from_another_bank_account_to_go2bank/how-do-i-link-another-bank-account-to-my-go2bank-account to link a bank account using your GO2bank app. As of the moment, transferring funds from GoBank to GO2bank is not available. You can only transfer money to your GO2bank account from another bank. Should you need further assistance, you may log into your account online at www.go2bank.com/help/contact-us and click the floating "Help" icon to initiate chat assistance. -AT

It started out really good banking with GO2Bank. So much so that I endeavored into a GO2Bank secured Credit Card. Then I noticed twelve unauthorized transactions and opened a dispute claim. I put in the leg work and submitted a dispute packet as directed that included all supporting documents like a police report, correspondence with other parties and banking institutions that were involved, and a detailed dispute letter. The packet was submitted via USPS mail as it was the only option; so one can imagine the lengthy timeline from opening the dispute claim to finally getting GO2Bank’s response and outcomes. Well, in the end it did not go in my favor and lost hundreds of dollars.

The unfavorable dispute ordeal made me divide to change my direct deposit from GO2Bank to my other checking account. I later realized that the GO2Bank secured credit card payments could only be made from the checking account. So I aimed to utilize the Debit Card Transfer feature with GO2Bank but that isn’t going so well with transfers being rejected my funds have been held for 7 or more business days before being available. This makes making the monthly credit card payments challenging.

I am still in limbo about closing my accounts with GO2Bank but hesitant for it may influence my already low credit score. I thought using GO2Bank banking services was going to help me to improve my credit score but so far it does not seem as such.

Hi Kamuela, thanks for taking the time to leave a review. It saddens us to hear about the experience you had with our product and services. Allow us to make things right by chatting with our customer support team at www.go2bank.com/help/contact-us and select the "HELP" icon on the lower right to start a chat. Thank you! -ARP

So I go to the atm to take money out of my account to pay a bill but my limit was 500 per atm transaction per day but my bill was 600 so I call customer service and he tells me that I can go into the bank with a teller and withdraw more so the teller is like oh it got declined 3times so u will have to try back tomorrow so here I am back on the phone with customer service and I was like the other customer service representative that I was on the phone with told me to go in the bank to a teller to get more money out my account and it declined so I tell him after he over talks me for 3mins I said I just called and they told me to go in the bank he says oh I’m sorry but I can connect u with the fraud dept because the computer put it as a fraud check I’m like sure can u connect me to her because I’ve been at this for a hour now so I’m on the phone yet again and she tells me I’ll fix it it will be just a moment I said I only have 30mins b4 they close and I’m done I’ll have to pay a late fee oh it will only b a minute so 20mins later she comes back on the phone and says I fixed it but u have to wait 10-15 minutes so I wait 25 mins but by this time the bill payment Ctr is closed and guess what I still wasn’t able to get any more money that day so I got charged a bunch of fees for trying to take my money out and I got a late fee from the bill company and I was late for work to boot…

Hello. We're sorry to hear about what happened, and we apologize for the experience you've had with our Customer Service team. Please note that you may withdraw up to $500 per day, and the monthly limit is $3,000 over a rolling 30 days timeframe. We are unable to increase the limits on your card. Once you reach the ATM limit, you may go inside most banks and request a teller cash withdrawal. To further assist you, please log into our website at www.go2bank.com, then click the "Chat" button to initiate a chat. We appreciate your patience and understanding. -RCE