Godfather's Pizza +4

The Best Pizza App

This app is super user friendly and accurate! Don’t know what it is but the food I get from the Gretna location is always perfection.

Not dependable

Today was not the first time I have had the same problems, but since it is fresh on my mind, I will use today’s problems as an example. First, I chose the desired pizzas and selected credit card for payment. I submitted and screen message said to wait while order processed. Didn’t go through, so I tried again, this time re-entering my credit card info just in case that was the problem. I let the “Wait” message run for over five minutes before trying another approach. This time, I selected cash payment, submitted and the order went through almost immediately. The app confirmed, said pizza would be ready for carry out in 30 minutes and I was sent an e-mail which said the same and included the order number. My wife and I waited a few minutes before driving about 10 minutes to the store. My wife went in about two minutes after the pizza was to be ready and was told that they did not receive the order. We could have waited another half hour at a very busy travel center, but chose to get our lunch elsewhere. I don’t know if the problem is with the app, Godfather’s Corporate or with the store at Love’s Travel Center, Evergreen, Alabama, but I’m afraid I can’t trust using the app.

Resposta do desenvolvedor ,

First and foremost, we are very sorry to hear you've experienced such troubles with our app. We would like to gather more details from you to share with the appropriate personnel. Please contact us at https://shop.godfathers.com/contact-us/ so we can gather more information. Again, we are very sorry and thank you for bringing this to our attention.

Late order delivery

We ordered a large pizza deal with taco pizza, cheese bread and a chocolate chip cookie. We had to call the store 3 times in a 2 hr period to find out where our order was. We did finally receive it and the delivery guy is always so nice. However, the taco pizza came with no hot sauce and our cheese bread was burnt. (Wish I could send a picture.) we understand that with the power outage, it was very busy, however for what we paid for, it definitely wasn’t worth it. We also did not get the chocolate chip cookie because the delivery guy said you were out so he gave us monkey bread instead. That would have been fine, however we ordered the cookie for a good reason as some in the household can’t eat cinnamon!