Good Earth Lighting 4+

App Doesn’t Work

I got the light installed ok and got it paired with the app. It did a firmware update I can turn the light off and on manually with the power button on the app but I can’t change the settings to dusk to dawn or custom. It flashes then goes to a white screen when I click on the settings. I have deleted and redownloaded the app. Definitely would not have paid $80 for the light without a functioning app.

Update: The developer replied and stated that after the firmware update, you need to delete the device totally from the app and add it back. This DOES work so I have updated my review. The app should be updated so that this isn’t a continuing issue (in my opinion) because it isn’t stated anywhere on the App Store.

Developer Response ,

After performing the firmware update you will need to reset the fixture to factory settings. Making sure you wipe all data. Once this is done, you can repair, reset your fixture. https://www.youtube.com/watch?v=G42IwGg6ICg&feature=youtu.be

Horrific updates

Bought these under the counter lights about a year ago, installed & downloaded the app, everything was perfect. Recently I noticed the app was no longer connected, so I attempted to reconnect. Unfortunately, it now takes me back to the beginning, they will no longer connect due to ‘timing out’, so I’m basically running in circles wasting my time to try & get back to where I was. When they reset, the color changed & they are extremely too bright. Basically whatever updates that have been done over the last year has RUINED the experience. Just give me some lights that I can adjust manually and throw these in the trash.

** UPDATE:
My wife was able to update on her phone. Once she got into the app, I was able to reconnect. Still, I believe it all the unnecessary.
I also received the customer service number from the developer, so that was nice, just in case we may need it in the future. Therefore I’ve changed the rating from 1 to 3 stars. If the app continues to work smoothly for the next while, I will update my rating accordingly.

Developer Response ,

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.
We are available Monday through Friday 8:30 am to 5:00 pm CDT.

Used to work but no more

I bought two of these lights several months ago and I managed to get them working at the time, though it seemed like an accident when they finally worked. They worked for quite a while but I haven’t tried to use them for a bit. The app went through an update recently. The lights got turned off, and the app couldn’t find them anymore. I have tried several times to re-pair them. After four tries I finally got one of the two lights to pair with the app again, but I have been unable to get the second one to pair. Now I keep landing on a screen asking me to confirm the light is in pairing mode (blinking rapidly) but when I tap the blue confirmation button at the bottom, the app does nothing at all. I tried changing pairing modes and was completely unsuccessful in getting the lights to blink slowly so now I am left with one of my two lights working and the other one on bright all the time. Unacceptable.

To add insult to injury, the app support button in the App Store gets a page not found error. Thanks a lot.

If you can ever get the app to talk to your lights, it actually works pretty well.