Good Earth Lighting 4+

I got the light installed ok and got it paired with the app. It did a firmware update I can turn the light off and on manually with the power button on the app but I can’t change the settings to dusk to dawn or custom. It flashes then goes to a white screen when I click on the settings. I have deleted and redownloaded the app. Definitely would not have paid $80 for the light without a functioning app.

Update: The developer replied and stated that after the firmware update, you need to delete the device totally from the app and add it back. This DOES work so I have updated my review. The app should be updated so that this isn’t a continuing issue (in my opinion) because it isn’t stated anywhere on the App Store.

After performing the firmware update you will need to reset the fixture to factory settings. Making sure you wipe all data. Once this is done, you can repair, reset your fixture. https://www.youtube.com/watch?v=G42IwGg6ICg&feature=youtu.be

So I purchased two Good Earth lining fixtures downloaded the app tried to pair the lights with the app even with Alexa. No luck tried multiple times then I called the company won’t give her name but she said oh I need to call my supervisor. He’s in another state, I waited a week back and told her he never email or called. She says I will send you two new light because the app must be something wrong with it and we will get a hold of the people that created it well now I’ve never seen the two new ones that she promised to send me, email her back and said I never received them. She said let me check the warehouse. She still hasn’t called me back or emailed me and this has been almost 2 months. I’m about ready to take the lights out of my kitchen. Take them down and throw them in the garbage because I have never in my whole entire life seen the company that would not call back or email about a problem, if I could give list then one star I wouldn’t give thema half a star and my other lights that I have purchased in the past, they will be in the garbage as well. I will go with something totally different for every light I have from them and I have purchased over 15 or their light and I’m just rambling because I am very upset

Thank you for the feedback. We are so sorry to hear you are experiencing an issue with one of your fixtures.
We will look into this immediately and reach out with a solution.

Bought these under the counter lights about a year ago, installed & downloaded the app, everything was perfect. Recently I noticed the app was no longer connected, so I attempted to reconnect. Unfortunately, it now takes me back to the beginning, they will no longer connect due to ‘timing out’, so I’m basically running in circles wasting my time to try & get back to where I was. When they reset, the color changed & they are extremely too bright. Basically whatever updates that have been done over the last year has RUINED the experience. Just give me some lights that I can adjust manually and throw these in the trash.

** UPDATE:
My wife was able to update on her phone. Once she got into the app, I was able to reconnect. Still, I believe it all the unnecessary.
I also received the customer service number from the developer, so that was nice, just in case we may need it in the future. Therefore I’ve changed the rating from 1 to 3 stars. If the app continues to work smoothly for the next while, I will update my rating accordingly.

Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement.
We are available Monday through Friday 8:30 am to 5:00 pm CDT.