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Ratings and Reviews
Costco express review
A. Prices are the same as in the b&m store, so this eliminates a drive. Have zero clue what people are talking about as far as "increased" prices. Perhaps it's a regional thing? Not happening here.
B. Packaging is adequate with "RECYCLABLE" material.
C. Delivered in a timely fashion and tracking is accurate. Box may come a little beat up but it seems contents aren't damaged. Plus when they ship liquids they seal tops with tape and bag it in another bag in case it gets damaged during shipping.
D. Limited selection. You can't get everything that's offered at your local b&m. Plus I believe the order is filled at a distribution warehouse outside my state according to tracking origin.
There was one order I had that included electronics just shipped in factory box, which I thought was not enough protection considering the fragility of the product.
Overall I would use this service considering the convenience of not having to drive. BUT there are still things I need at Costco that requires a visit that EXPRESS doesn't ship. If I noticed an increase in local price, out off all my times I've visited the b&m store, I'd mention it.
Fast, convenient, and greatly packaged!
The app is easy to use and easy to pick up on whether on my phone app or on a laptop using the website. It's come to be super convenient for me, especially with the cool integration it has with Google Home and the Assistant. Have ordered mainly from Walmart and Target with no issues. Items, even glass, always arrive in great condition and greatly packaged. Love being able to quickly see all types of variations for what I'm looking for, along with prices for me to compare in different stores (something that I find hard to do while in store). I also like the filtering options just in case I'm only interested in one store. My hope from stores is that an even greater number of items become available (which stores already have), but are not selling online on Google Express. I'm anxious to see the enhancements this platform will get in the future.
Clueless customer service
When I added the product to the cart it said two day shipping after checking out it said earliest delivery date is 3 weeks away I called google express they said they will swap it out I said ok. I got no confirmation.
Called back they said they are not allowed to do that. I asked what can I do they said call the company selling the product I called them they said we didn’t get any order numbers which was provided to me.
I called google express third time and no matter what I asked for they said they don’t do it . They don’t take responsibility for delivery. They don’t take responsibility for the order number not being pulled up by the company the order was placed through, they don’t take responsibility for anything. I asked for a supervisor or manager I was put on hold for a long time and came to speak with same rep who said I submitted a request for for supervisor. Put me on another hold and came back with he will call back not sure when.
DO NOT USE THIS APP!!!
- Google LLC
- 205.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 17+ for the following:
- Unrestricted Web Access
- Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- © Google, Inc.
With Family Sharing set up, up to six family members can use this app.