Gopuff - Food & Drink Delivery 17+

GoPuff is literally my FAVORITE delivery service app. I’ve had it for a few years now and the growth I’ve seen is incredible. You can get virtually ANYTHING on this app ranging from random obscure beers to healthy snacks to skincare. If I forgot to pick something up at the store or am just feeling lazy, 9/10 GoPuff has what I need. It’s also insanely fast… items get delivered within 30 minutes. I’ve ordered from GoPuff probably 25 times at this point and I’ve only had an issue ONCE. The customer support immediately refunded my money- and my order ended up showing up 30 minutes later. Last month my boyfriend and I unfortunately got Covid, he doesn’t have health insurance so covid tests were $200 at all the clinics around us and the at-home tests were sold out…BUT OF COURSE GoPuff was there to save the day!! They were selling at-home covid tests for just $20 and were restocking them every day. I also love their Sip Program, they do deals with beer companies which allow you to “sample” different beers for just 5 cents a can. Obviously I always add a few 5 cent beers to my order and share with my friends when they come over. I could go on and on about how much I love this app!!

Hey there! It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide. Thank you so much! -Faye

If you want to have the absolute worst delivery experience of your life, please download! It took them four hours to “deliver” my items (ordered at 2 am arrived at 6:45am) and naturally I was no longer awake, so the delivery driver arrived and claimed he gave me the item and even received my pin when likely it was stolen by him. Recourse with the customer service chat box is so inane, you’ll lose brain cells. I was told to wait for over an hour to even ask what was going on (3:10am) and once I did, I wasn’t able to get a response in the chat box until 4:15 — again naturally already asleep. They closed the chat box on me and ended the refund process after 15 minutes even though they left me on read for over an hour. Then I try to get a refund when I wake up the next morning around 9am because obviously my items were never delivered or if they were they were immediately stolen because as we already established they were clearly fraudulent about receiving my pin and delivering in hand. This agent tells me they were delivered and I should be satisfied. Who in their right mind would be satisfied with a 4 hour late delivery when the Gopuff distribution center was 10 blocks away… just pure idiocy. Go to your local deli, go to a 24 hour grocery stores, opt for Uber Eats or DoorDash, this should be the absolute worst case option. I’d rather starve as I did last night then ever use this horrendous app again.

Hey there. We're incredibly sorry for any inconvenience and completely understand your frustration. Could you please reach out to us at reviews@gopuff.com with the details so we can look into this further and make it right? - AN

Ok so there’s been lots of glitches with this app! Like seriously! So when I first downloaded the app I placed my first order and everything was great. Then when I tried to place the second order it kept on showing there was an payment error. I contacted customer support apparently they can’t do anything about it. So I just wasted my Fam free trial and the other 2 $10 coupons. And customer support did not give me any compensation. There are also glitches on deals, such as a deal that’s $10 for 2 items but when you checkout it still shows the original price there is no discount. And the customer support still can’t do anything but tell me to wait. Lastly there’s couple of times when I placed my order and after I place my order it tells me a certain item is out. Like there’s no notification or message? I don’t even know how an item can be unavailable after I placed my order? And I didn’t realize until I got the order because there wasn’t any notification! Lastly this Fam subscription is really getting pricey it’s raised a lot. It’s $3.95 which is basically $4 for a delivery now if you don’t buy Fam. And Fam has increased to 7.99/month which is $8. The only reason I’m giving 2 star not a 1 start is because I like the rewards points function. You get free points everyday spinning the wheel and you can redeem items. And nothing went wrong with delivering.

Hey there. We're incredibly sorry you've experienced multiple issues and glitches with the app and understand this must be frustrating. This is not the experience we strive to provide, and we would like to investigate further. Could you please reach out to us at reviews@gopuff.com with the details and a link or screenshot to this review? - AN