Gorgias Helpdesk 4+

Name: Gorgias Helpdesk
Rating: 1.7 (54 reviews)
Author: Gorgias Inc.

Gorgias Inc.

iPad용으로 디자인됨

- 1.7 • 54개의 평가

- 무료

설명

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.

From our mobile app, you can:

Provide Customer Service On Every CRM Channel

- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores

Cut Customer Support Time In Half

- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

2024년 7월 3일

버전 0.37.0

A fresh design and a few bug-fixes.

1.7/5

54개의 평가

When will this app be fixed

So many people are on the go and this app absolutely blows. You can’t even type a sentence without parts of the word skipping and typing out gibberish. I can’t help my customers at all. I have to get on a computer. For how much we all pay a month, it boggles me that a simple chat app doesn’t work. It makes me want to switch back to Shopify Inbox, so I can efficiently and quickly answer customers. It’s beyond frustrating.

Viscious Circle

So this review is not of the app (read on for more) but the incredibly dense logic built into the app.
I open the app (because the safari and chrome mobile versions s…, sorry, they are not very good at all) and enter my log in info. I then get a message that I need to verify my identity by clicking on the link in my email. I click on the link and…way for it…it takes me to the chrome mobile version. There is no way to log in and then actually be in the app. Ta-da!
Disclaimer: it could be user error but the definition of insanity is doing the same thing over and over and expecting a different outcome.
Good luck!

Can not even search in the app...

The product overall is decent and will probably be great in 12-24 months. Their sales efforts are way ahead of the actual product, though. Other reviews have pointed out plenty of issues that I won’t duplicate here. However, I’d like to highlight that you literally can NOT search your customer tickets/conversations in the iOS app which is beyond ridiculous. You also can’t attach a photo from your phone’s camera roll. You have to manually find the photo on your phone and then save it to the iOS Files space and from their you can find it via the Gorgias app 🙄

I’ll be moving us over to Reamaze very soon.