Graeter's Ice Cream Sweet Rewards App is here! Earn free stuff for making purchases on your favorite handcrafted treats, at participating locations. For a full list of neighborhood stores, please visit www.graeters.com/rewards. It pays to have great taste.
Ratings and Reviews
Long timers are NOT negatively impacted
I did not have my Graeter’s account number but the store manager looked it up for me after I have him my phone number. I typed that account number into the new mobile app and all prior points migrated in. No problem.
App fine so far. No errors. Easy to use. Sufficient functionality.
Wish had choice between app and card
I am pretty technologically advanced and have had a rewards card for ages - not happy they came up with own app - all my other rewards cards for EVERYTHING ELSE - including another LOCAL dairy chain are on same app - KEY RING - made it more inconvenient to invent own app AND granted I had very few rewards points on my card - they did not transfer over to app. I called and spoke with someone there and have yet to hear back regarding getting credit for those points. AND WENT THERE TONIGHT - forgot to use app and was not reminded - so had to go thru hassle of entering in receipt when got gone to get the points. Rather poor system in my opinion. Not happy at all with new program - and like a kindergartner designed new store where you enter and exit store in line of traffic for drive thru??? Really???? Huh? What up wit dat?
Long timers are negatively impacted
I’ve been going to since they opened in the Columbus market, always been a rewards
Member since it’s been around. Today I was declined and told to get the app ( politely) the problem is I haven’t physically had the card probably since I was given it. I’ve always used my phone number to access my account. Now I am unable to sign up or merge my account with my phone number, so will not be able to use the app unless I create a new account. And honestly the incentive seems incredibly poor tied with the user experience. Hey, maybe the app is great! But I can’t login so will never know. More publicity in the stores could have helped avoid this gap.
With Family Sharing set up, up to six family members can use this app.