Lively Link 4+

Connect with friends & family

Best Buy Health, Inc.

Designed for iPad

    • 4.2 • 4K Ratings
    • Free



Lively Link, a free app, keeps you informed about the health and safety of loved ones who are subscribed to lively Health and Safety Services.

Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love.

Exclusive features help them stay independent and you feel reassured
Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:

Receive Emergency Alerts
Link will send you notifications for selected actions including when Urgent Response is utilized, allowing you to make decisions quickly and follow up without delay.

Retrieve Location
When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.
In an emergency, First Responders get location updates every 30 seconds.

Check Activities
Based on information in the Personal Profile, see if appointments are being kept and receive other reports about their activities.

Check Device Status
Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the device Battery Status. You’ll also be notified when the battery is low so you can remind them to recharge or replace the battery and stay connected.

Get Articles to Help You Support Your Loved One
Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.

Technical Help
Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call (800) 733-6632.

What’s New

Version 6.1.0

Bug Fixes
Performance Improvements

Ratings and Reviews

4.2 out of 5
4K Ratings

4K Ratings

Fanbois ,

Works well enough.

I used this app for a few weeks and I'm finding ways to get what I need from it. From the reviews, I'd say expectations are a little high. I get reasonable results by closing the app between uses. I don't logout, I just bring up my list of loaded apps and "X" this one so that it opens fresh each time. To get a current location update, I open the app and click the refresh button. After it starts showing dots across the screen, I close the app ("X" out from the list of loaded apps). When I reload the app 5 minutes later, the updated location is available. I don't know why it takes time. Maybe it's a batch operation running on a mainframe computer. We get piece of mind from this app, in spite of the fact that results aren't instantly available. The service that answers calls seems terrific. We are very satisfied. If you seek software perfection, you may need to keep looking. This isn't self-contained technology like some game on your phone. You're trying to track down an inexpensive cellular device that may be roaming between cell towers. This one isn't perfect but it does the job and the app costs nothing.

The Vexman ,

Very helpful

It has been helpful, being able to mostly keep up with my family members whereabouts. We do not use all the features such as notifications about his medications and doctors appointments though I have suggested that to him. The price is not particularly expensive and it has been worth it, however sometimes it is not accurate. For some reason on occasion it lists his location as being in the Bronx zoo when he is not there. At first I thought perhaps he had driven by there and was somewheres nearby on the road but this was not the case; for a few days it actually seem to be the default for his location erroneously. Not sure what that was all about but it has not happened for a while seems that occurred over the course of a few days.

Uncle Gum ,

Great Call to Unreliable Call

Has gone from excellent to TRASH. Have been a very happy user for FOUR YEARS until lately. Am still researching, talking with tech support, and am actually riding around to field test problems. We used to get 95%+ success in locating wearer. Now we get maybe 10% success. Same house. Same car. Same town. Same frequent destinations. Small town. No new developments. There is a Verizon tower about 2 and 1/2 miles from house. It appears the issue is that the Lively Mobile device is 3G technology and what Verizon tells me is it gets lowest priority on 4G towers so it will be slower and slower to update and may get shut out entirely during more busy times. That explains why sometimes ( rarely now) it succeeds in seconds and other times ( more frequently) it tries forever and still fails. As more towers convert to 4G these other reviewers that are singing it's praises as I once did will be left behind as well. As per just the app, it too is flawed. The info it gives you does NOT really mean what it says. It could be HOURS old yet it tells you wearer was at a location, say, 10 minutes ago. It simply IGNORES all the failed attempts. There is more; that's just one example. I may update after field test. System is failing. App doesn't account for failure thus making it inaccurate.

App Privacy

The developer, Best Buy Health, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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