Being a Caregiver can feel overwhelming. GreatCall’s Link app is here to help.

GreatCall Link is a free app that keeps you connected to family members or other loved ones with GreatCall devices.

Now you can check in whenever you want, from anywhere, without intrusion - helping your loved ones maintain the healthy, safe, and independent life they love.

Technical Help
Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from the Link dashboard or call (866) 393-0353.

Exclusive features help them stay independent and you feel reassured.

When the GreatCall Link app is connected with a Lively Mobile, Jitterbug phone, or Lively Wearable device, you’re able to access these app features:

Emergency Alerts
The Link app immediately sends notifications to your phone every time your loved one contacts GreatCall’s 5Star Urgent Response service. You’ll get information on the reason for the call and receive updates every 30 seconds until the issue has been resolved.

Location Information
When GPS is enabled on your loved one’s account, both you and first responders can see their GreatCall device location. In an emergency, this information can save critical minutes and seconds.

To maximize the battery performance of the GreatCall device, location information is updated once every 20 minutes, but you can always tap the "Update Location" button in the Link app to get the latest information.

Daily Updates
View at-a-glance daily and weekly updates on the Link app’s new dashboard. Your favorite Link features can also be accessed by scrolling through the dashboard.

Device Status
The Link app relies on your loved one’s GreatCall device so it is important to always keep it charged and powered on. The new dashboard displays device status and urgent battery alerts so you can help make sure your loved one stays connected to emergency help.

Caregiver Help
Let GreatCall help you navigate your caregiver journey with informative articles, advice and tips.

Choose the alerts you want to receive. Save a photo and phone number of your loved one for when you want to get in touch with them quickly.

We want you to have a great app experience. If you have any questions about the new Link app or simply can’t find your favorite features, email us at and we’ll be glad to help.

What’s New

Version 3.0.0

* Bug Fixes
* Accessibility Updates

Ratings and Reviews

4.3 out of 5
3.9K Ratings

3.9K Ratings

Fanbois ,

Works well enough.

I used this app for a few weeks and I'm finding ways to get what I need from it. From the reviews, I'd say expectations are a little high. I get reasonable results by closing the app between uses. I don't logout, I just bring up my list of loaded apps and "X" this one so that it opens fresh each time. To get a current location update, I open the app and click the refresh button. After it starts showing dots across the screen, I close the app ("X" out from the list of loaded apps). When I reload the app 5 minutes later, the updated location is available. I don't know why it takes time. Maybe it's a batch operation running on a mainframe computer. We get piece of mind from this app, in spite of the fact that results aren't instantly available. The service that answers calls seems terrific. We are very satisfied. If you seek software perfection, you may need to keep looking. This isn't self-contained technology like some game on your phone. You're trying to track down an inexpensive cellular device that may be roaming between cell towers. This one isn't perfect but it does the job and the app costs nothing.

*Grammy/-U ,

Great job!

We purchased the Great Call Splash for my 92 year old Mother. The set up was easy. The representative moved us through the process smoothly. I installed the App on my iPhone, and had a problem. I emailed them and received a rapid response. I get notifications that she's out of the house and when she returns. It tells you if it's charging or if it's turned on. She can wear it in the shower for extra safety. There are a lot of pluses for the app related to safety not just within the confines of the house. Check it out!
Update: my mom is now 95. She is still blessed with health and the ability to live alone. She and I appreciate the GreatCall with the security it provides her and the assurance for me that, should a medical emergency arise, she can get help quickly and I can be notified and get wherever I need to be right away! Thanks GreatCall!

Uncle Gum ,

Great Call to Unreliable Call

Has gone from excellent to TRASH. Have been a very happy user for FOUR YEARS until lately. Am still researching, talking with tech support, and am actually riding around to field test problems. We used to get 95%+ success in locating wearer. Now we get maybe 10% success. Same house. Same car. Same town. Same frequent destinations. Small town. No new developments. There is a Verizon tower about 2 and 1/2 miles from house. It appears the issue is that the Lively Mobile device is 3G technology and what Verizon tells me is it gets lowest priority on 4G towers so it will be slower and slower to update and may get shut out entirely during more busy times. That explains why sometimes ( rarely now) it succeeds in seconds and other times ( more frequently) it tries forever and still fails. As more towers convert to 4G these other reviewers that are singing it's praises as I once did will be left behind as well. As per just the app, it too is flawed. The info it gives you does NOT really mean what it says. It could be HOURS old yet it tells you wearer was at a location, say, 10 minutes ago. It simply IGNORES all the failed attempts. There is more; that's just one example. I may update after field test. System is failing. App doesn't account for failure thus making it inaccurate.


GreatCall, Inc.
68.6 MB

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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