Green Dot - Mobile Banking 4+

Works but not for me

I tried this out for a couple of weeks and it wasn’t bad. It does what it’s suppose to do. You do get 5% cash back on qualified purchases but unless you run your card a lot, I don’t think it’s worth it considering the $9.95 monthly membership fee. I knocked it down 2 stars because support is awful! I had questions on getting set up for mobile check deposit and they were very vague and could never give me a direct answer. They kept repeating the same thing each time I reached out via email and told me to refer to their FAQ because apparently that is where I can find all my answers. I scoured through their FAQs from the beginning and nothing in there would help answer my questions. When I asked them to direct me to where I can find that information they said they actually don’t have instructions on how to get set up with direct deposit. It turns out it just takes some time before you are given access (I discovered this on my own). If they would have answered my initial question of “does this take some time to go though or should I be given immediate access?” It would’ve saved a ton of back and forth! I decided to just stick with my current bank at this point and am closing my green dot account. I could see it work for budgeting if you can stomach the monthly fee.

Respuesta del desarrollador ,

Hi,

Thank you for your feedback. In order to qualify to use the Mobile Check Deposit feature you must a Direct Deposit in any amount or reload $150 in the last 60 days. Please note, that your initial load and using the Send Money Feature do not count towards the $150 requirement. We hope this information was helpful.

Thank you,
Green Dot Corporation

Green Dot is AWESOME!!!

I’ve had Green Dot for over 9 years and I love it. I get my direct deposit on it and as long as you get over $1000 direct deposit or make a certain amount of purchases the monthly fee is waived. I like the fact how we have that option. I have had issues with getting a hold of customer service but the good out weight the bad. That is why I kept it at 5 stars. I recently had someone get my card information and charger over $100 before I was able to catch on. I was having a hard time talking to a representative but was able to submit an form online. Green Dot was so good in returning all my money and issuing me a new card. Over all I trust Green Dot, my boyfriend and sister use it as well. I love how you are able to send money to people who have green dot and even pay bills. They will send a check on your behalf to whatever bill company you are trying to pay. Money is taken out right away and pends for a few days just like it would for a regular bank. I have NEVER had any other probs like everyone else is claiming. If I have cash one me and need to add funds I like how I can go to 7 eleven, Walmart, etc to load it for a small fee. Overall I am please with Green Dot and how it’s worked for me. I def recommend this to anyone. I have the regular gold one.

Used to be better

I’ve used greendot since about 2007. I used to really like them. They had great customer service at that time, it was a great card to use for extra money while traveling. Now it’s terrible. It can’t be used outside the USA. The customer service has really changed for the worse. It’s impossible to speak with an actual person. When you finally get through their hands are tied as to how much help they can actually provide. If you need to speak to a supervisor it’s always a call back, they’re never available to talk when you ask for them. Then they don’t actually call back in the two business days that they say it will take to get a call from a supervisor. I’m still waiting for a call back from a supervisor from 2 years ago! When I got the app and this new card it offered up to $250 back, right as I reached that $250 reward, from the 5% cash back feature, greendot dropped it to $100… I have yet to get an answer as to why they stole the $150 from me. The cash back reward is now capped at $100, even if what you’ve loaded/spent should be more. Now they’re limiting how much you can load onto it each month…
The card still has some usefulness to me otherwise I would have given on greendot a long time ago. I recommend not using greendot to begin with.

Respuesta del desarrollador ,

Hi, Apologies for the inconvenience. We're sorry to hear about the unpleasant experience you had. We limit the use of the card in foreign countries due to fraud or security concerns. We have different reward cap depending on what type of product or account you have with us. The Green Dot Cash Back Visa Debit Card offers a 5% cash back reward on all qualifying purchases, with a reward cap of $100 per rewards year. Furthermore, you can add any amount from $20 to $500 (up to $1,100 at participating Walmart locations) as long as card load limits are not exceeded. We'd appreciate it if you could give us another chance to review your account. Please send us the details by logging into your account at www.greendot.com or via the mobile app and click the "Need Help?" icon to initiate a chat for assistance. Thank you. -PBM