Fixed minor issues
Ratings and Reviews
Don’t use - it’s a rip off
I needed a charge so parked and downloaded the app and set it up. To start charging I declined the subscription program and pressed pay for one charge. Instead it immediately charged my credit card $25.
The machine had two cables but I only one screen to operate both - you need to press the green button or the blue button to operate either cable. So I started charging but before long the woman whose car was charging on the other cable came back and pressed the stop charging button, meaning to stop her own cable, but instead stopped mine.
The pricing structure is flat fee $5 plus a charge per kW. So if I had reinitiated a charge I would have been charged another $5. So I left in frustration.
My total fee was $7.99. So I called customer service and to their credit, a very helpful woman answered and said she’d put in a request to refund me. She also said people do complain about their pricing structure.
Start your charge and all appears to be going smoothly with the car charging. Then according to the app the car isn't charging....but it is and it won't stop logging kWh until you reach $5 even though the batter is full. I was charged $5 for 2 kWh two days in a row. Customer service said there was an equipment error the first day but two days in a row and on different chargers? The issue is the app. Avoid this app and greenlots chargers until this is remedied.
Amazing how bad
This has to be one of the worse implementations of ev charging. The app is useless when it comes to show charging status. The latest version appears to have more bugs not less. Have to call now to charge and reps are clueless about issues. I rarely write app reviews but this was so bad. If Shell really wants to undermine ev adoption the are doing it with this half baked system. You would think with the money they have they would want to shine, but this is shameful.
- Zeco Systems Inc
- 10.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Thai, Traditional Chinese
- Age Rating
- Rated 4+
- © Zeco Systems Pte Ltd
With Family Sharing set up, up to six family members can use this app.