Groundguide OTR 4+
Back Office Outsourcing
Groundguide, Inc.
Designed for iPad
-
- Free
Screenshots
Description
Groundguide OTR is a customer service app designed conveniently for our driver-clients. The app facilitates seamless communication and support between them and the company.
The app is designed to provide a convenient and efficient channel for driver-clients to interact with the business, seek assistance, and resolve any issues or inquiries they may have.
Here are the key components and functionalities typically found in the Groundguide OTR app:
1. *User Interface:* It offers a user-friendly interface that is easy to navigate, ensuring a positive user experience for driver-clients seeking help.
2. *Support Channels:* It provides multiple support channels, such as live chat, messaging, email, and phone support, allowing driver-clients to choose their preferred method of communication while on the road.
3. *Real-Time Chat:* It includes a real-time chat feature, enabling driver-clients to have instant conversations with Groundguide customer support agents.
4. *Ticketing System:* It incorporates a ticketing system to organize and manage customer inquiries systematically, ensuring no driver-client request goes unnoticed or unresolved.
5. *FAQs and Knowledge Base:* A comprehensive FAQ section and knowledge base are included, allowing driver-clients to find answers to common questions without contacting support.
6. *Notifications:* The Groundguide OTR app can send timely notifications to customers regarding their inquiries or important announcements.
7. *Secure Authentication:* It ensures secure authentication to protect customer data and privacy.
8. *Escalation and Routing:* It can escalate complex issues to higher-tier support or relevant departments for specialized assistance.
14. *Analytics and Reporting:* It includes analytical tools to track customer service performance, measure response times, and identify areas for improvement.
Overall, the Groundguide OTR app serves as a crucial tool to build strong relationships with Driver-clients, deliver excellent support, and enhance customer satisfaction.
What’s New
Version 2.82029.0
Bug fixes, performance improvements
Ratings and Reviews
Great support for new entrants!!
I had been planning to start a trucking business for a while when I found out about Groundguide. Starting in trucking is time-consuming, and with my full-time job I couldn’t execute on my startup goals on time. Groundguide made it easy for me to start my business. They helped me with registering the business, compliance stuff and more. Very happy with the all-inclusive support I have received so far!
Developer Response ,
Thank you for your review. We are delighted you have found value in our services
Easy to use
I've been using this app since it came out, and I'm absolutely thrilled with the experience it provides. As a professional driver, finding an app that truly caters to my needs and enhances my work efficiency was a priority, and this app has exceeded all expectations.
Developer Response ,
Thank you for your review. We are delighted you have found value in our services
Fueling connections in the trucking world
If you’re a trucker searching for an app that speaks your language, understands your challenges, and connects you with a supportive community, look no further than Groundguide OTR. It’s a game-changer in the world of trucking apps – a must-have tool for every trucker’s toolkit!
Developer Response ,
Thank you for your review. We are delighted you have found value in our services!
App Privacy
The developer, Groundguide, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Groundguide, Inc.
- Size
- 410.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.4 or later.
- iPad
- Requires iPadOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2023 Groundguide Inc.
- Price
- Free
Supports
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Wallet
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