Grub Love by Grub 4+

We went to try another restaurant but it was closed. We went to Grub instead for the first time. We waited a long time for our food and my husbands order was wrong. That being said, the manager Mike was awesome! He immediately addressed the problem which was prepared in no time, offered us free shakes and apologized profusely! The food was fresh and delicious! We will be back!

…unless you’re ready and willing to jump thru all the hoops to create an account, thereby empowering Grub to spam you with a flood of supposed “offers”. As astonishing and unfathomable as it surely must be to them, I’ve never set foot in a Grub Burger Bar, and just wanted to explore the menu. The app refuses to allow you that liberty—even though it clearly shows an option to “explore as guest” on their home screen. When you select that option, they prompt you immediately to “redeem your 50 point reward”… which of course you can’t do until you “create an account”. I finally gave up and said “Open Website” and tried to view the menu that way. Surprise!… “Try Our App” the website declares… and the cycle starts all over again. Puh-leeze!!! News Flash: Not everyone is interested in giving you open access to their email address, credit card info, etc…at least not until we know if we’re ever going to want your food more than once. This was a wasted download, and is now in its rightful place: the trash. Good riddance.

Didn’t receive initial receipt. Had to ask for it twice and finally manager brought it to us after we let her know we had received the wrong burger after a long wait. She did however go to the kitchen herself and remake my order herself though to be sure it was correct which I do appreciate, but this was the second time within the last 30 days that we received negative service at this location. The last time I simply didn’t even leave a review at all. We love the manager, but cook service needs improvement.