Eating just got easier! Use this free mobile app to get your favorite food delivered to your door.
-Easily customize your meal by adding notes and special instructions for the restaurant.
-Follow your driver's delivery progress through emailed status alerts.
-Safely store credit card information in order to speed up the payment process.
Locally owned and operated, GrubSouth opened in the "Rocket City" in 2012. Starting with only 9 restaurants we now partner with over 100 restaurant establishments and are continuously adding more to the list.
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Ratings and ReviewsSee All
Great App Subpar Services
I found the use of the app itself very simple and easy to use. Overall the app is not my reason for the 3 star rating. The service on the other hand deserves less than 3 stars. If I were a bedridden person this service would be a great way to get some takeout. Since I am not, waiting almost 2 hours and paying over $50 for cold take out was not how I imagined this service. We wanted to give it a try with so much local advertising, but it really was not worth it. I also did not care for the implied 15% gratuity, on a cheaper tab I could see offering the runner that much but when it’s cold, expensive and took almost 2 hours; No it is a way overpriced service. My pizza guy can get it to me in less than an hour I’ll give him $10 for my Hot pizza. I honestly considered canceling the order about an hour into my wait and just go pick it up myself. Cut the wait time in half and I might try this service again. Until then I will be deleting this app and keeping my car keys on standby.
Good Idea, Not The Best Execution.
I finally placed my first order on the GrubSouth app last night because one of my favorite restaurants only delivers through GrubSouth. I ordered well before the closing time of the restaurant but my approximate delivery time was 60-90 minutes after closing (I live 15 minutes from the restaurant—tops!). I started worrying after the closing time and then chatted with a very helpful member of the GrubSouth team, but he couldn’t find a record of my order anywhere. I had an email confirmation thanking me for my first order on GrubSouth and it had my items listed on it, the total price, and approximate delivery time. Despite this email, apparently, my order was never even processed and I wouldn’t have been notified that my food was not coming had I not reached out to the GrubSouth team. Thankfully I don’t think my debit card was charged for the order. I wish the app would have kept me from ordering if receiving my food was impossible due to the time. I ended up settling for a different restaurant that was on DoorDash. I’m a DoorDash driver and past user and I’ve always appreciated the confirmations and notifications you receive that tell you when your order is being made at the restaurant, when your driver is on the way to the restaurant, and when they’re on their way to you with your order. I would suggest some similar updates to the GrubSouth app because it’s a great idea for this area, it just needs some work!
Great Company - Nerfed App
Love the company; great service and delivery for me. But the app will not take a copy/paste into the user and password fields. Using a password manager like LastPass is a pain with this app especially when you generated a random password string for this site. I just get frustrated and sign into the webpage to order most times.... if I don’t give up and order something easier.
With Family Sharing set up, up to six family members can use this app.